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Thread: Very Poor Cusomer's Service at Chiap Lee

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    Gixxer Boyz
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    I was at Chiap Lee (Serangoon Rd) yesterday and their customer's service was very poor! Maybe they only entertain "Ang Mos". bcos there were two of them there. One of the twin bro was attending to them. They must go for "Customer's Service" training.

    I was there to enquire the Clover water resistant jackets on behalf of my company to purchase min. 30 pcs, it cost approx. S$450 each. I asked the other twin bro whether he could give a better discount for min. of 30 pcs, his reply was 15% and he just walked away. I was surprised at his attitude towards their customers. He did not even offer me to view their collection range or provide futher info on the products. No other customer was with him at that time.

    Chiap Lee will definately be out of my enquiry / shopping list!!

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    they are like that..
    PasSion for rIdinG burns as long as my soul lives...

    RidEs
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    haha , they juz lost a $450 x 30 pc less 15% = $11475 customer ...
    Its okie bro , its their loss , not urs ..Take it easy , life isnt worth gettin angry over such trival stuffs...
    ::

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    Hi Bro,

    No worries, I'm just sharing my experience, not angry at all :-).
    I'm in the process of comparing the quality and quotes before getting approval. Clover was one of the brands I had in my list, now it's history.
    Thanks.

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    Hey bro'.

    those twins are the worst lot of the Chiap Lee brood. they have a bad atttitude too. Clover jackets are actually not suitable for local use as it is too hot for the tropics. If u are using it in Singapore for r company, suggest u use the ventilated Egg Parka jackets.They provide excellent protection against concussion injuries to the fatal areas of the body. These are air-buffeting jacket whc provides excellent protection in an accident.

    Clover jackets only protects the rider against road rash kind of injuries, but not impact-concussion. U can also buy the jackets under a company finance scheme under Hitachi Credit, whc allows r company to spread the cost. Remeber alsmot all jsckets that have been into Singapore are suitable for European climate, but not for the tropics! You probably get heat-stroke after a fere hours! I am wearing an Egg Parka jacket for the last 8 yrs. They are the best!!

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    Thanks for the recommendation.

    Got the hit air summer jackets with water resistant liners several years ago, about 60pcs for each biker. Most of them preferred the lighter ones. Their feedback was, the CO2 cartridge is "bulky" and jacket quite heavy compared to the normal ones. The price is quite steep even after discount.

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    60pcs for each biker?
    wow where u work sia.

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    Hahaha......Good catch! One biker can't wear 60pcs..........we have approx. 60 regular bikers at that time.

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    U coy buying? Where u work?

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    Originally posted by ChinHo@Dec 31 2006, 07:47 AM
    Hey bro'.

    those twins are the worst lot of the Chiap Lee brood. they have a bad atttitude too. Clover jackets are actually not suitable for local use as it is too hot for the tropics. If u are using it in Singapore for r company, suggest u use the ventilated Egg Parka jackets.They provide excellent protection against concussion injuries to the fatal areas of the body. These are air-buffeting jacket whc provides excellent protection in an accident.

    Clover jackets only protects the rider against road rash kind of injuries, but not impact-concussion. U can also buy the jackets under a company finance scheme under Hitachi Credit, whc allows r company to spread the cost. Remeber alsmot all jsckets that have been into Singapore are suitable for European climate, but not for the tropics! You probably get heat-stroke after a fere hours! I am wearing an Egg Parka jacket for the last 8 yrs. They are the best!!
    hi. where can i find egg parka jackets in singapore? are they costly?
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    Ya bro,serve Chiap lee right coz they so double standard.They think ang moh can pay and we locals so cheap skate can't afford.We have bought 60pcs of Hit Air before so what does 30pcs of Clover,dainese,RS taichi.....meant to us.We are not being boastful but juz how arrogant the salesman can be.Its ok Gixxer Boyz we can source other place wif better price and deals.....

     

     
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    wow u guys both working same place.
    what type of job company give free jackets?

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    Originally posted by Kutrax@Jan 1 2007, 09:43 PM
    wow u guys both working same place.
    what type of job company give free jackets?
    Think those dealing with pertrol and oils.

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    I have swear not to walk into that shop again !

    Ang Mo's money smell nicer huh?

    Once i went there to ask for the price of
    a helmet......
    MoMo Devil.......

    When i ask him the price.......
    His answer is "Buy then can wear......"

    If i can't try, how do i know the helmet suits me......

    I bought a Shoei X-11 that cost more than tat helmet.......
    Sorry MoMo...maybe next time......
    cause u choose the wrong distributor....


    Wonder issit his father teach him one......
    Or his wife teach him one.......
    "Marry me then can try hor !"
    Haha !

    I'll be more than happy if they close shop one day.....
    In the beginning,

    God created the heavens and the earth, and he rested.

    He created Adam, and he rested.

    Than he created Eve.......................

    ever since....... they were both not be able to rest.........even in peace.

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    Ya, i'm also one of those that have received Bad Attitude fr the twin bros, but have no wish to elaborate further... its rather true that they tend to serve a "certain group" of customers better....




    'Old ladies in the Midwestern US...now have to pay higher taxes to finance...Wall Street's Maseratis. That's horribly immoral - and bad economics.'

    Jim Rogers-19/20/08

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    You might have a father that's rich enough to give
    you a bike shop or accessories shop.

    And my dad can only give me the ability to ride.

    What your dad didn't teach you is he depends
    on my father to survive.

    Hope that all riders in singapore join me.
    Do not buy from them......

    The twin brother don't need us.
    They don't need our smelly money.
    They rather keep their goods than
    to sell it to us "beggers" with a $5 discount.
    In the beginning,

    God created the heavens and the earth, and he rested.

    He created Adam, and he rested.

    Than he created Eve.......................

    ever since....... they were both not be able to rest.........even in peace.

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    yea2....i agree with all of u..they are not respecting and serving us at customers..
    look down on SG bikers//what the F**K...one day must try and check it out myself...and
    maybe tell them bout their rude and poor attitude...haha lets boycott that twin gay shop..

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    I was really turn off by their ' buy then can try' attitude also.
    Was there looking for an Arai or a Momo helmet, went into their shop and look at all the helmet on display and none of the sales even try to serve me. They were busy serving a pair of guys speaking with a AngMo slang. When I saw the sign pasted on the display, I went out immediately. Went and buy myself a X9 after that.

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    I am a regular customer at Chiap Lee, bought 5 helmets from them since 2003. my last 4 helmets from the eldest twin brother and countless accessiories. The younger twin brother is not as helpful, he would always quote a price and walk away. I don't know why he does that but that is his style. The older twin brother is very knowledgable abt Arai and Clover products hence I only deal with him.

    Actually it was very bad service from Chong Aik that drove me to buy from Chiap lee when I first bought an expensive helmet. As the parts are interchangeable so I always stick with Arai.

    In regards to them serving better to Ang Mos, I do not agree but it is quite true that most of the Ang Mos who walk in for the 1st time when I was in the shop, they would buy on the spot while Asians like me would ponder a few trips b4 deciding. So after many years working in the same shop, I think this is one of the reasons why the brothers form these habits. Arai products speak for itself, just like Toyota.

    This is just my personal experience and opinion, pls do not flame me.
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    Originally posted by ronald814@January 03, 2007 01:11 pm
    Arai products speak for itself, just like Toyota.
    You are comparing a top end helmet brand with a brand more famous for their pick-ups than their cars.

    Does Chiap lee has another shop along jalan besar ? because that shop carries MOMO helmet too. I stood at the MOMO helmet showcase for like 10mins, no one bother to serve me. One guy at the counter was too busy staring outside, another guy was busy convincing an ang-mo that the riding pants he was trying was not too tight for him.

    Anyway I will re-visit the shop again when i am free, hope I get some service. Anyone knows of another place selling MOMO helmets ?


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    If Im not wrong, they got like 5 shops altogether, main & branches.
    2 with main name, 3 others another name(with 2 in similar).
    HQ @ Serangoon Rd, another behind LAB(along Jalan Besar), 1 along Lavender Street, another before POSB atm along Jalan Besar there & lastly is @ Macpherson there?

    Correct me if Im wrong.

    As for their serivces, why bother to get pissed off over it?
    Though its understandable that their pay-1st-then-can-try strategy is abit stupid, but think of this, an Arai cost alot. What IF someone gives a try w/o paying up 1st, & ran away? Whose gona bear the cost?
    If one has decided to get an Arai, pay up, then u can try whatever size/colour/design u like.

    My motto when I vist there is that, window shopping is free, fcuk them if they dont serve, only when Im decided that Im gona get something frm them then I query frm all of their shops(quite near to each other) for their best quote.

    So far, the one located along Lavender Street gives me the best prices.
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    Originally posted by ronald814@January 03, 2007 01:11 pm
    it is quite true that most of the Ang Mos who walk in for the 1st time when I was in the shop, they would buy on the spot while Asians like me would ponder a few trips b4 deciding. So after many years working in the same shop, I think this is one of the reasons why the brothers form these habits.
    i m not teaching them how to do business

    but responding to your statement, if u have this mindset as a businessman, u r dead wrong,

    selling a product dosent mean u only cater those who can afford, u r the ultimate if u can make those who cant afford buy from you as well


    we r not talking abt cheap stuffs here, and we are locals, western currencies are stronger


    jus like when i shop in msia or bangkok, i also shop without blinking an eye


    so i feel its not a fair arguement here

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    There is no argument, I present my view, some others present their views, U present your view.

    The following are my personal view

    I am in customer service serving bank customers for the past 6 years plus so I think I know a little bit on customer service.

    Chiap Lee is a Chinese family business so they do business in accordingly to their own style.

    Like what the rest said, if U hated their style then don't buy from them. I also felt that with better customer service, they would be able to win a lot more customers. The items they are selling is really very expensive and warrants a lot of consideration.
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    Yo Bro Gixxer,its ok we can look quotations from elsewhere,but i do not agree of must buy 1st and try later.The walk away attitude is even worst.I guess no customers in the WORLD can condone that kind of treatment.Of coz for us Asians might be too steep but doesn't mean we can't buy.As far as we can see its not a prob becoz most Bikers in S'pore can afford a $15k-$35k kind of bikes.

    My point is,its not about money,race,religion,currencies,buying power....etc,it all boils down to Customer Service and Customer Satisfaction.If their service is gd,don't you tink that we will come back again and also recommend friends to their shop.


    [B][COLOR=blue][SIZE=7]"Real Bikers Live On"

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    Well said Ah Tee and Wanzz......buy or don't buy, in business must treat customers equally. I've never come across the "Pay Then Can Try" policy. It's ridiculous!

    In business it doesn't matter whether the customers buy now / later or never, regardless of skin colour. Customers can ask relevant questions on the products and if the salesperson has good customer's service and knowledge of his products he will definately sell it. If the customer can't afford it he or she will recommend friends / colleagues to the shop bcos of the good customer's service.

    With that kind of business attitude I've experienced, I will never recommend any of my friends and colleagues to that shop. There are other better quality brands than Clover, Momo, Arai etc.........

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    Ho yeah... aah talking abt the evil twins. As far as customer service is concern they sucks big time. They size u up the moment you walked in. My observation is this

    They serve u if:

    1) U r an Angmoh
    2) Carry a Arai or Shoei
    3) Regular customer

    They treat u like sh*t if:

    1) U r not an ang Moh
    2) Carry a cheap helmet
    3) Always come but nvr buy

    The only thing they got it going for them is that they are exclusive agent for Arai and Givi. There is one type of customer service provider fear the most , that is the "silent customer"ie the one that walk away quietly and complains to their friends. Imagine in this internet age, word abt bad service spread real fast. As of now this thread has been viewed 788 times. Even LAB know this principle.......
    Quote Originally Posted by arzme View Post
    anyway, i miss wildcard.
    just one of his insensate followers...

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    Originally posted by ronald814@January 03, 2007 09:08 pm
    There is no argument, I present my view, some others present their views, U present your view.

    The following are my personal view

    I am in customer service serving bank customers for the past 6 years plus so I think I know a little bit on customer service.

    Chiap Lee is a Chinese family business so they do business in accordingly to their own style.

    Like what the rest said, if U hated their style then don't buy from them. I also felt that with better customer service, they would be able to win a lot more customers. The items they are selling is really very expensive and warrants a lot of consideration.
    well, as the thread name states for itself, lets us all share about our bad expriences at Chiap Lee... if everyone here decides to boycote the shop, then let it be... let this thread be a warning to other people in this forum to be careful of this shop and let them judge for themselves...

    cheers,

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    hmm.. i bought an arai helmet frm them..
    they nev giv attitude leh, & even let me try...

    maybe they gd mood.. lolx..

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    - I am not Ang Mo
    - I don't even carry a helmet when I went there
    - I am not a regular customer
    - I speak Malaysian accent english and mandarin
    - I didn't buy anything during my first visit to the shop as I haven't decided on Arai or Shoei.

    I had a good experice buying an Arai from them and that made me go back again for a pair of riding boots.

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    mebbe dont like Gixxer Boyz face la.

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    Maybe I have a lower expectation on the service standard of retail outlets. As far as buying helmet is concern, I would be very happy if they:-

    - talk to me
    - ask me what helmet I want
    - show me the helmet I want
    - allow me to touch the helmet I want
    - answer my questions

    I am fine if they attend to other customers at the same time, I will pay and leave when:

    - I have decided to buy
    - they have got the helmet I want
    - the price is right for me
    - no defect by visual inspection

    One of the Chiap Lee’s twins showed me patiently how to remove and install the visor and let me practiced with the sample helmet until I mastered this notorious Arai visor removal/installation.

     

     
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    Originally posted by swoosh@January 03, 2007 09:37 pm
    The only thing they got it going for them is that they are exclusive agent for Arai and Givi. There is one type of customer service provider fear the most , that is the "silent customer"ie the one that walk away quietly and complains to their friends.* Imagine in this internet age, word abt bad service spread real fast. As of now this thread has been viewed 788 times. Even LAB know this principle.......
    you are correct .. I complain them to Clover.it when the refused to bring in RC100 jacket for me .. Guess what , Clover.it , forward my email to Chiap Lee and Chiap Lee staff reponsed politely via email and ask me go down to place order which i did a few days later ..

    But in the end , i also never placed any order even though i specially make a trip down with the intention of placing my order for RC100 jacket cos of the dammed F U CK up attitute of the twins brothers , Knn .. the following are my reasons for not buying from the

    1) want place order and i make it clear to them that i not interested in Mesh jackets as i already had 2 A* mesh jackets but they keep pushing me to buy the clover mesh jackets and tried all ways and means to talk me out of buying RC100

    2)ask them to let me try some jackets for Clover sizing as i did not buy any leather jackets before and is unsure of the correct sizing but they simply refused..

    3)the most amazing thing u can ever hear , 6 mths for air frieght (special order) with addition charges and 9 mths for normal order.. i was like WTF , What type of plane need 6 mths to arrive from Europe

    In the end , i simply walk out of the shop and went to JR and is now a happy owner of a piece of dainese jacket

  33. #33
    gohjohan
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    Was going there to buy an Arai helmet. Now I'm not too sure.....

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    Personally i do feel that the twin brothers' attitude is absolutely ridiculous. I've bought a pair of riding boots as well as a top of the line arai helmet and i'm still getting crappy service from them.

    The reason y i bought the helmet and gloves was because of the good service offered to me by Vincent (Used to be at the jalan besar shop) Nowadays, i only go there to see see look look cos i know the service is bad. But comparatively, the service at the jalan besar shop is still better than the one at serangoon.

    I feel that no matter if the customer is buying or not they should treat everyone with respect and shouldn't give pple attitude. Customers are still customers... if everyone gets crap service den how many more can they tahan?


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    I don't normally receive bad attitudes from any retail shops. Probably due to my gender & my attitude towards them.

    Being in the service line before, I understand how much sh*ts one service person faced every day/week/month/year.

    I have always greet them with a big smile & humbly ask my questions... or for better price... I find that with these 2 attitude, be it Chiap Lee, Chong Aik, 219, JR, LAB, Loois, Motorworld... even motorshops *this one, depend on luck* The sales person would reciprocate you with a better attitude.


    Just to share my experience in Chiap Lee:

    I had been to Chiap Lee for... <15 times for the past 4 years. And I had bought... 1 Arai helmet from them. No bad attitude. Patient in knowing my needs, recommend & suggest. And of course, I try to get a better rate from them (for 1 helmet only). Like most Asians would do, I came back 3 - 4 times just for 1 helmet...

    And it is the younger twin that serves me all this while.

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    The only good service I got from them was when my backrest arrived, they called.

  37. #37
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    Originally posted by gohjohan@January 04, 2007 12:12 pm
    Was going there to buy an Arai helmet. Now I&#39;m not too sure.....
    don&#39;t just believe what we said here, go and found out yourself. May they got wind of this thread and treat you super nice
    Quote Originally Posted by arzme View Post
    anyway, i miss wildcard.
    just one of his insensate followers...

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    Originally posted by Arcfire@January 04, 2007 12:54 pm
    I feel that no matter if the customer is buying or not they should treat everyone with respect and shouldn&#39;t give pple attitude. Customers are still customers... if everyone gets crap service den how many more can they tahan?
    Probably a long time.

    As long as the manufacturers and suppliers believe in appointing of sole agent or sole distributor, customers will have to put up with all these crap services if you want that particular brand.

    Besides boycotting the shop and suffer in silence, you can take it one step further by complaining to their respective principal of their poor services.





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    Originally posted by Demon@January 04, 2007 03:16 pm
    Probably a long time.

    As long as the manufacturers and suppliers believe in appointing of sole agent or sole distributor, customers will have to put up with all these crap services if you want that particular brand.

    Besides boycotting the shop and suffer in silence, you can take it one step further by complaining to their respective principal of their poor services.




    Yeah i just did.... wrote an email to ask about having my pair of oxtar goretex boots replaced as my feet was getting wet during rain.... this is my second pair of boots. They had the 1st pair replaced. Goretex.... i din buy this pair of boots to end up getting wet feet...... All in less than 1.5 years
    So when i realised that the 2nd pair had the same bladdy problem, i went back to the shop to ask them if there was anything they could do. Guess what they told me..... Cos the salesperson i had dealt with was not in the country at the moment.... and they have no idea when he will be back. They told me to go to the main branch. Same bull they said haf to wait for the salesperson to be back.

    Now, I understand that the salesperson(the one whom i have always dealt with) would be able to understand my situation better and make more informed decisions but shouldn&#39;t they have a record of my past transactions and problems??

    The worst thing was that they had no idea when exactly the person would be back. How do they expect me to come back when he is ard? call everyday? I&#39;m pretty sure they will forget about calling me even if i left my number simply because they did not even offer to take down my number.


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    Arcfire,

    They probably ask for your phone no. if your&#39;re an "Ang Moh". I wanted to buy a min. of 30 pcs of jacket costing S&#036;450 each they are not interested. Do you think they would "entertain" you after you&#39;ve bought the stuff?

    As I&#39;ve said, there are others better quality brands than what they have at competitive prices and good customer&#39;s service. It depends on individuals to decide and choose who they want to go to.

    Maybe by now the news have reached them. They should be treating future customers better............or lose them.

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    Yeah.... No more Oxtar boots for me anyway...... by the time this pair is worn out i&#39;ll go for Sidis..... prices are much better nowadays and the design is sleek.... my present oxtars squeak like mice when i walk.

    Only thing is you can&#39;t find many other places with approved arais.... or mabbe not even any where else.... and they fit me better than the other brands.....


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  42. #42
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    Originally posted by Gixxer Boyz@January 04, 2007 06:54 pm
    Arcfire,

    They probably ask for your phone no. if your&#39;re an "Ang Moh". I wanted to buy a min. of 30 pcs of jacket costing S&#036;450 each they are not interested. Do you think they would "entertain" you after you&#39;ve bought the stuff?

    As I&#39;ve said, there are others better quality brands than what they have at competitive prices and good customer&#39;s service. It depends on individuals to decide and choose who they want to go to.

    Maybe by now the news have reached them. They should be treating future customers better............or lose them.
    Yo bro Gixxer i guess there are many ppl who have read this thread agrees and some don&#39;t.We have to respect their views.I believe its a bad experience for us.All kinds of treatment happen to those unfortunate customers.Our expectations are not high but what to do,Chiap Lee just lost a loyal and potential customer who can give them business.Nvrmind i am still surveying around for good deal and quotations.

    I guess by now maybe Chiap Lee would have known abt this thread or heard from ppl of their poor and under rated services.I am not pulling ppl to boycott them.Let ppl experience it themself.They(Chiap Lee) still got time change for the better,if not then we can say Adios&#33;&#33;&#33; to them..

  43. #43
    kinwei
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    Just go 219 to get the stuff you want from Chiap Lee. And you might be surprise with the discount you can get from there.

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    It&#39;s quite normal to get up to 30% discount. If they give you more than that (35% to 40%), then it&#39;s a Surprised&#33;
    Must check out the market price. Sometimes they quote you higher and give you better discount.

  45. #45
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    Originally posted by kinwei@January 05, 2007 04:11 am
    Just go 219 to get the stuff you want from Chiap Lee. And you might be surprise with the discount you can get from there.
    219, lavender, jln besar they are all chiap lee...think harder
    Quote Originally Posted by arzme View Post
    anyway, i miss wildcard.
    just one of his insensate followers...

  46. #46
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    Yes, although they are under the same umbrella, but the way they do business is different.


    2002 - 2004 HonDa SP
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    I want to buy the Givi base plate for my bike but ending up the brought me to Hor Lan.
    A car is a transport, a motorcycle is fun, but a scooter is the Romance Holidays on Wheels. ~Davis, 1997~

  48. #48
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    Bros Bros Bros &#33;&#33;&#33;

    Life is such &#33;

    If you&#39;re rich and you don&#39;t give a damn abt how ppl
    should treat you? Jus walk in and say you wan to buy the Arai.
    Open up your wallet wit a whole damn stag of &#036;&#036;&#036;&#036; &#33;&#33;&#33;

    My life sucks &#33;

    I use my hard earn &#036;&#036;&#036; to buy something tat&#39;s
    gonna protect my God damn head in case of a crash &#33;
    It&#39;s the bloody attitude tat hurts the brain &#33;

    Wat for ?

    You&#39;re rich - don expect them to lick your toes &#33;
    You&#39;re poor, or should i say a careful buyer,
    They still wouldn&#39;t give a damn &#33;

    My answer &#33;
    I can save up to buy from you,
    but pls pls pls &#33;
    treat me wat i wan it to be &#33;
    Show me tat F--- Up attitude?
    I rather buy a &#036;200 helmet tat worth &#036;50 from LAB &#33;
    In the beginning,

    God created the heavens and the earth, and he rested.

    He created Adam, and he rested.

    Than he created Eve.......................

    ever since....... they were both not be able to rest.........even in peace.

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    Yo bro Gixxer,what happen to your survey last wkend.......any progress or info for the dainese,clover,rs taichi,alpinestar quotations........hope the deal can go through in time....you know wat i mean..

  50. #50
    flareon1982
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    Do 219 sell everything that Chiap Lee has in the store? I am thinking of getting a pannier from GIVI.

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