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Thread: Bad service at chiap lee

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    pak pandir
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    Default Bad service at chiap lee



    hi guys, just want to share my experience over at chiap lee just now.. i wanted to buy a helmet from there. i brought my money.. the helmet is selling for $580. but everyone in the forums said they bought at $550. and i dont mind the $30 defference, seriously. because i really wanted to have a arai ram 3 since the day i passed my bike. but both the salesperson was really 'bo chap'. no one attend to me at first. until i ask the price of the helmet. the spectacle guy and 1 old guy was in charge of the shop.. the uncle was literally shouting at me, 'what you want'. and the specky guy dont even bother to get up from his seat in front of his computer.

    i just get out of his shop and just ride away. sorry, this is not to ruin the shop's reputation..i heard some of the guys in this forum saying that chiap lee gives exellent service and stuffs. but to me, they really dont care about their customers unless they ride those expensive bikes and wears expensive gears..

    just my 2cents opinion.
    YAMAHA RXZ (OCT 2007 - FEB 2011) FV2872A
    YAMAHA 125Z (MAR 2009 - SEPT 2009) FX8201L
    YAMAHA FAZER 600 (OCT 2009 - JUNE 2011) FBD9868J
    YAMAHA X1 (JUNE 2010 - AUG 2010) FBA 4900Y
    YAMAHA SPARK ( FEB 2011 - CURRENT) FBF 8*7P
    YAMAHA R6 (JUNE 2011 - CURRENT) FBF 4*13G

  2. #2
    xavw
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    which chiap lee? serangoon road or opposite of LAB?

     

     
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    0yuan0
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    the one opposite lab, the uncle give superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr succcccccccccccccccccccccccccccccccccccccccccccccccccccccccckkkkkkkkkkkkkkkkkkkkkkkkkyyyyyyyyyyyyyyyyyyyyyy service. word

    i also have the same service from you. "what u want, don't have, don't know, don't buy lor"

    but last time the service was good.... now....hai~~~

    no matter how big or how ex ur bike, still the same...
    Last edited by 0yuan0; 29-03-2011 at 08:54 PM.


    Fz8s XiaoB@i

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    pak pandir
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    opposite LAB
    Quote Originally Posted by xavw View Post
    which chiap lee? serangoon road or opposite of LAB?
    YAMAHA RXZ (OCT 2007 - FEB 2011) FV2872A
    YAMAHA 125Z (MAR 2009 - SEPT 2009) FX8201L
    YAMAHA FAZER 600 (OCT 2009 - JUNE 2011) FBD9868J
    YAMAHA X1 (JUNE 2010 - AUG 2010) FBA 4900Y
    YAMAHA SPARK ( FEB 2011 - CURRENT) FBF 8*7P
    YAMAHA R6 (JUNE 2011 - CURRENT) FBF 4*13G

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    pak pandir
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    that's y.then y bother opening a shop if u are treating ur customer like that.
    Quote Originally Posted by 0yuan0 View Post
    the one opposite lab, the uncle give superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr succcccccccccccccccccccccccccccccccccccccccccccccccccccccccckkkkkkkkkkkkkkkkkkkkkkkkkyyyyyyyyyyyyyyyyyyyyyy service. word

    i also have the same service from you. "what u want, don't have, don't know, don't buy lor"

    but last time the service was good.... now....hai~~~

    no matter how big or how ex ur bike, still the same...
    YAMAHA RXZ (OCT 2007 - FEB 2011) FV2872A
    YAMAHA 125Z (MAR 2009 - SEPT 2009) FX8201L
    YAMAHA FAZER 600 (OCT 2009 - JUNE 2011) FBD9868J
    YAMAHA X1 (JUNE 2010 - AUG 2010) FBA 4900Y
    YAMAHA SPARK ( FEB 2011 - CURRENT) FBF 8*7P
    YAMAHA R6 (JUNE 2011 - CURRENT) FBF 4*13G

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    xavw
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    Got the same attitude from the one opposite LAB. The one at serangoon road better.

  7. #7
    pak pandir
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    thanks..maybe tmr i will check the one at serangoon road.
    Quote Originally Posted by xavw View Post
    Got the same attitude from the one opposite LAB. The one at serangoon road better.
    YAMAHA RXZ (OCT 2007 - FEB 2011) FV2872A
    YAMAHA 125Z (MAR 2009 - SEPT 2009) FX8201L
    YAMAHA FAZER 600 (OCT 2009 - JUNE 2011) FBD9868J
    YAMAHA X1 (JUNE 2010 - AUG 2010) FBA 4900Y
    YAMAHA SPARK ( FEB 2011 - CURRENT) FBF 8*7P
    YAMAHA R6 (JUNE 2011 - CURRENT) FBF 4*13G

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    Go to the one at Serangoon Rd which id theron branch. The young skinny guy is the boss. Can bargain with him. The shop used to be ran by his older brother name Vincent which give better customer services.

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    edwardthy
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    Buy from UNIQUE motorsports. U wont regret..

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    ericpingru
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    Go to BikeTech21. I heard they selling arai ram 3 at cheaper price. Find out the price n compare.

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    biting_point
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    do consider the TX motard or lower range full face if you had another $100 to spare..
    the price of RAM3 now is seriously too expensive.. I rather pay abit more to get a nice fullface..

    TX should be selling at $680.

     

     
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    pak pandir
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    Im looking for arai ram 3 kevin schwantz. Not into full face la bro.. Thanks anyway!
    YAMAHA RXZ (OCT 2007 - FEB 2011) FV2872A
    YAMAHA 125Z (MAR 2009 - SEPT 2009) FX8201L
    YAMAHA FAZER 600 (OCT 2009 - JUNE 2011) FBD9868J
    YAMAHA X1 (JUNE 2010 - AUG 2010) FBA 4900Y
    YAMAHA SPARK ( FEB 2011 - CURRENT) FBF 8*7P
    YAMAHA R6 (JUNE 2011 - CURRENT) FBF 4*13G

  13. #13
    DeusExMachina
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    $550 for open face?

    WTF?

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    yeah, 550 i can get a pretty damn good full face or flip up.

    but it's the buyer's choice. they want flip up let them buy lo.

    1 fall on the road, will convert to ff liao la. lol.

    anyways, chiap lee quite bad service, last time went there. the uncle say same thing to me.

    i shoot him back "wah, you do business like this one?! no have? dont buy lor?, how you make money one?!"

    then i just walked out liao. shiok.

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    i manage to knock $30 off from my rx7-rr5 at serangoon road chiap lee.
    their service is good though. allow me test try, ask the boss how to operate the ventilation all these.
    tried to bargain further but the boss rejected me politely and in a jokingly manner too.

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    papabread79
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    should buy arai helmet online. cheaper.

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    kmax
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    Quote Originally Posted by pak pandir View Post
    Im looking for arai ram 3 kevin schwantz. Not into full face la bro.. Thanks anyway!
    i didnt know he wear open face..


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    0yuan0
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    Quote Originally Posted by kmax View Post
    i didnt know he wear open face..

    Wahaha, this is marketing. Maybe this is his off the track helmet!!!


    Fz8s XiaoB@i

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    which website to buy arai on line? btw, u should go and buy at din piston.. shop located at tampines. 480 can get brand new.. while stock last though.

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    is the helmet PSB approved?

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    From TS story, thats the shop opp LAB/G-max. Last week i went to that shop to see see RX7, saw this young spec chap & uncle sitting at counter chatting, could not find the shop boss so i also dun bother to ask anything

     

     
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    I heard arai doesn't come with psb sticker.Maybe can try buying helmet through arai US websites.

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    What does PSB safety tests consist of?

    TUV SUD PSB measure a motorcycle helmet’s ability to absorb or dissipate impact forces from reaching the rider's head.

    Elements of a motorcycle helmet that are tested:
    •protective padding material : expanded polystyrene (EPS) foam liner which resembles styrofoam
    •motorcycle shell structural integrity
    •motorcycle helmet visor
    •the effectiveness of the retention system that keeps the helmet on the head

    A Word of Caution

    There are some riders who asked: "Are motorcycle helmets sold in Singapore safe?" It really depends how you define the word 'safe'.

    None of the safety standards can precisely replicate the threats that a motorcyclist might face in the event of an accident.

    What official safety standards can do is to minimize risks to the rider by conducting impact tests. However no motorcycle helmet can guarantee complete safety and protect the rider from possible impacts and accidents.

    A motorcycle helmet meeting PSB, DOT, ECE, JIS, AS, Snell or whatever safety standard should offer the same level of protection, whether it costs you $100.00 or $1,000.00.

    The Choice Is Yours

    Some of the reputable motorcycle helmet brands like ARAI meet USA Snell M 2005, Europe CE 22-05 which are recognised as international standards and endorsed by the racing governing commission. However some of the models are not PSB approved.

    Price is not an indication of safety, a reputable brand helmet that cost $800 does not mean it is much more safer than a cheap $40 motorcycle helmet.

    Whether extensive research and development in producing superior helmets make them safer remains unproven.

    True Safety depend on the rider so please ride safely. Don't take your chances with the authorities, wear a PSB approved motorcycle helmet.
    Life is like a shooting star, it don't matter who you are,

    If you only run for cover, it's just a waste of time..




  24. #24
    Eno
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    Quote Originally Posted by pak pandir View Post
    hi guys, just want to share my experience over at chiap lee just now.. i wanted to buy a helmet from there. i brought my money.. the helmet is selling for $580. but everyone in the forums said they bought at $550. and i dont mind the $30 defference, seriously. because i really wanted to have a arai ram 3 since the day i passed my bike. but both the salesperson was really 'bo chap'. no one attend to me at first. until i ask the price of the helmet. the spectacle guy and 1 old guy was in charge of the shop.. the uncle was literally shouting at me, 'what you want'. and the specky guy dont even bother to get up from his seat in front of his computer.

    i just get out of his shop and just ride away. sorry, this is not to ruin the shop's reputation..i heard some of the guys in this forum saying that chiap lee gives exellent service and stuffs. but to me, they really dont care about their customers unless they ride those expensive bikes and wears expensive gears..

    just my 2cents opinion.
    Actually not quite true beb. I went there last friday with my wave yg mcm pizza hut nye wave. Got one old uncle(really look like ah pek and I didn't noe he's the shopkeeper). I ask him abt RAM3 he okay wad. Answer me nicely and offering me some discount if I buy more items.

    Anyway, it was my first time there. So,maybe I haven't see the young man yet.
    Past: RXZ, KR, R1 07
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    Quote Originally Posted by warrior.c.o.n.p View Post
    What does PSB safety tests consist of?


    A motorcycle helmet meeting PSB, DOT, ECE, JIS, AS, Snell or whatever safety standard should offer the same level of protection, whether it costs you $100.00 or $1,000.00.

    The Choice Is Yours

    Some of the reputable motorcycle helmet brands like ARAI meet USA Snell M 2005, Europe CE 22-05 which are recognised as international standards and endorsed by the racing governing commission. However some of the models are not PSB approved.

    Price is not an indication of safety, a reputable brand helmet that cost $800 does not mean it is much more safer than a cheap $40 motorcycle helmet.

    Whether extensive research and development in producing superior helmets make them safer remains unproven.

    True Safety depend on the rider so please ride safely. Don't take your chances with the authorities, wear a PSB approved motorcycle helmet.
    PSB is bullshit.

    i have seen half-cap helmets with PSB stickers, while reputable brands like arai/shoei aren't approved by PSB but with DOT/Snell approval.

    PSB approved half cap helmet, tested and approved to hold your grey matter securely without spillage in case of accident?

    i rest my case on PSB rulings. utter bull-crap..
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    Fuc.k PSB.....

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    Quote Originally Posted by warrior.c.o.n.p View Post
    [B]

    Price is not an indication of safety, a reputable brand helmet that cost $800 does not mean it is much more safer than a cheap $40 motorcycle helmet.

    I am sorry. I dont agree with you 200%. You are telling me a L.A.B open helmet is way better than a Arai full face helmet?

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    Quote Originally Posted by aRcHeR View Post
    i have seen half-cap helmets with PSB stickers, while reputable brands like arai/shoei aren't approved by PSB but with DOT/Snell approval.
    I don't think your comment is accurate.

    Certain models from the big brands may not have PSB approval because the local agent did not apply and submit these models for PSB testing, and not because they are not approved by PSB.

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    Quote Originally Posted by Demon View Post
    I don't think your comment is accurate.

    Certain models from the big brands may not have PSB approval because the local agent did not apply and submit these models for PSB testing, and not because they are not approved by PSB.
    maybe thats the case. but what's the rational for sending DOT/snell approved helmets for PSB testings?

    PSB testing is of a higher standard?
    Quote Originally Posted by Naked1 View Post
    Stock is good...Choose your weapon wisely and enjoy it...you can have all the $$$$ to mod and in the end you can't make full use of it....

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    hello this r not my words. i cut n paste frm another webby. hehe... i prefer Snell or Dot approved helmet not PSB. i had my Arai FF helmet for 2 yrs without any summon issued by TP. anyway thumbs up for Snell or Dot approved helmet. they're the real deal.
    Life is like a shooting star, it don't matter who you are,

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    Quote Originally Posted by aRcHeR View Post
    maybe thats the case. but what's the rational for sending DOT/snell approved helmets for PSB testings?
    Singapore is not the only country that sets it's own safety standard for helmets and it's objective is purposeful as that give local riders a sense of confidence on those helmets that do not have SNELL endorsement but meets PSB testing standard.

    Prior to May 2009, no flip-up helmets were tested by SNELL, so your safety net is PSB.

    Being a very small, yet competitive market, we will miss out on some premium models as it does not make business sense for the local agents to submit such models for PSB testing.

    With many fake ARAI FF helmets, the PSB sticker can double as an authenticity check especially when buying a used helmet.

    End of the day, it is the rider's call. Do you feel safe riding around with a $600 helmet not from the local agent, and without a PSB sticker ?




    Quote Originally Posted by aRcHeR View Post
    PSB testing is of a higher standard?
    DOT is the minimum standards for all helmets used in USA so it is no better or even inferior to PSB.

     

     
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    Quote Originally Posted by Demon View Post
    Singapore is not the only country that sets it's own safety standard for helmets and it's objective is purposeful as that give local riders a sense of confidence on those helmets that do not have SNELL endorsement but meets PSB testing standard.

    Prior to May 2009, no flip-up helmets were tested by SNELL, so your safety net is PSB.

    Being a very small, yet competitive market, we will miss out on some premium models as it does not make business sense for the local agents to submit such models for PSB testing.

    With many fake ARAI FF helmets, the PSB sticker can double as an authenticity check especially when buying a used helmet.

    End of the day, it is the rider's call. Do you feel safe riding around with a $600 helmet not from the local agent, and without a PSB sticker ?
    because of that sticker and given a false sense of confidence.. that's very risky don't you think?

    flip-ups weren't approved by SNELL previously because it failed the test because of the chin-bars, which they now have derieved a new standard for flip-ups.

    safety net in the form of PSB testing? a cheapo 20bucks SUMO/LAB helmet already have the PSB sticker, what form of safety net that is?

    i feel safer wearing a helmet that covers my head with or w/o the PSB stickers, so long it is SNELL/DOT approved.


    DOT is the minimum standards for all helmets used in USA so it is no better or even inferior to PSB.
    but at least DOT standards are recognised widely, compared to PSB which are recognised only in SINGAPORE.
    Quote Originally Posted by Naked1 View Post
    Stock is good...Choose your weapon wisely and enjoy it...you can have all the $$$$ to mod and in the end you can't make full use of it....

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    always been sticking to Shoei since the day a friend related to me how her head was not crushed when a taxi rolled over her Shoei plus my own experience 3 years ago....

    On a separate note if i am not wrong, CL is actually run by 4 brothers and there are a pair of twins in there, so dun get confused.. lolx

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    Lta should review on this. If the helment are recognized by reputable agencies that prove up be safe.psb sticker is not require.will a 35 dollar helmet save our head better or arai with dot certificate.

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    PSB is jus an excuse for the government to make money. Why Arai dont have PSB? In order to have PSB, the local agent must submit afew of that helmets from those batch for PSB testing and they will technically destroy those helmets. Local agent must pay a sum of money + sacrifice helmets for them to test. Lol so most of the expensive helmets is not worth to get the PSB done.
    ===============
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    ===============

  36. #36
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    Quote Originally Posted by tianyou View Post
    will a 35 dollar helmet save our head better or arai with dot certificate.
    Why do so many riders have this impression ?

    The tests carried out by Snell, PSB or whoever are common regardless of the brand, model, price of the helmet. So if a helmet passed the test, it means that it has met the safety standards regardless it cost $35 or $3500.

    As for DOT standard, manufacturers are not required to send their helmets to NHTSA (National Highway Traffic Safety Administration) for testing because DOT is based on manufacturers' self-certification. Simply it means that anyone can put a DOT sticker on their helmet even if the helmets do not meet any of the DOT standards especially if the helmets are sold outside of USA.

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    My point is whoever makers have the valid approve agency for the helmet, we can able to purchase.the dealer do not want to waste the helmet on PSB . if that the case, we cannot buy better quality helmet such as arai.

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    roseonfire
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    Went to the shop few times before. Never faced any problem. Its just that once u made up ur mind wat helmet to buy or u nid any help u must ask them before they can attend to u. Once they attend to u, they r quite helpful and polite.

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    Hi All, Was at chiap Lee at serangoon rd last evening to buy some riding gear. Didn't have any problem with the sales guy there though he was a bit blur.

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    Quote Originally Posted by MrHui View Post
    PSB is jus an excuse for the government to make money. Why Arai dont have PSB? In order to have PSB, the local agent must submit afew of that helmets from those batch for PSB testing and they will technically destroy those helmets. Local agent must pay a sum of money + sacrifice helmets for them to test. Lol so most of the expensive helmets is not worth to get the PSB done.
    thats correct. government agencies are like that, no cert no go.

    look at the hundreds of dangerous kuku riders out there.
    they got their licence didnt they?
    and yet they cant ride properly but are allowed on the roads.

    muayhaha

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    i never have any problems at chiap lee, ever.

    why?

    becos i know the big Boss for over 30 yrs.

     

     
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    Quote Originally Posted by pak pandir View Post
    hi guys, just want to share my experience over at chiap lee just now.. i wanted to buy a helmet from there. i brought my money.. the helmet is selling for $580. but everyone in the forums said they bought at $550. and i dont mind the $30 defference, seriously. because i really wanted to have a arai ram 3 since the day i passed my bike. but both the salesperson was really 'bo chap'. no one attend to me at first. until i ask the price of the helmet. the spectacle guy and 1 old guy was in charge of the shop.. the uncle was literally shouting at me, 'what you want'. and the specky guy dont even bother to get up from his seat in front of his computer.

    i just get out of his shop and just ride away. sorry, this is not to ruin the shop's reputation..i heard some of the guys in this forum saying that chiap lee gives exellent service and stuffs. but to me, they really dont care about their customers unless they ride those expensive bikes and wears expensive gears..

    just my 2cents opinion.
    paiseh, i will let them know.
    my understanding is that they dont mean it.
    this old employees hv been with chiaplee for 20-30yrs so the style is very 1970s.
    a bit of shouting here and there.

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    Quote Originally Posted by 0yuan0 View Post
    the one opposite lab, the uncle give superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr succcccccccccccccccccccccccccccccccccccccccccccccccccccccccckkkkkkkkkkkkkkkkkkkkkkkkkyyyyyyyyyyyyyyyyyyyyyy service. word

    i also have the same service from you. "what u want, don't have, don't know, don't buy lor"

    but last time the service was good.... now....hai~~~

    no matter how big or how ex ur bike, still the same...

    ok if i get such attitude from him, i promise you i will give him a piece of my mind

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    [QUOTE=Throttle;7145688] i never have any problems at chiap lee, ever.

    why?

    becos i know the big Boss for over 30 yrs. [QUOTE]




    the big boss is their father, a generous man. he handed over the business over to the sons years ago. Mind you, the rude ones are the sons (uncle) not the employees so good luck in passing the msg .... they are overly supicious and never understand what is customer service.

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    Yes very generous man.

    He handed biz to eldest, second and third sons more than 25 yrs ago.
    Then finally handed another shop over to the two youngest sons who are actually twins.

    Anyway, if it's the sons who are rude, then i cant say much, it's their family business.
    No point in me teaching them how to conduct their business.
    Consumers have the right to choose who to go to.

    I havent been to visit the Old Boss for quite a while already.
    Maybe i should go to his house this weekend and say hello if i have time.

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    Its individual i believe..

    we dun have to ride at 200kph..
    what if we were to ride at road speed limit and other road user ride/drive at 200kph and crash into us?
    Those Who Don't Know Pain
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    really bad service at Chiap Lee! Went to check out Arai Ram 4... ask to try but was told "u confirm buying then can try". I replied don't try how I know it suits me, he said no trying for all Arai helmets.

    Went to Chong Aik, got great service fm them. Bought a Shoei instead.

    Blardy Chiap Lee! very angry that they give Arai a bad name. I hope those who receive bad service fm them shud boycott them also.

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    guessed it is a policy that they will never change...

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    huh? Arai is not PSB certified even the ones bought at Chiap Lee?

  50. #50
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    Have patronize CL for 2 decades and never had problem with their service
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