I have a very bad experience which I want to share with the biking community.
I went down to Regina for new helmets with my partner in the afternoon. We decided on a model and asked for size m and xs. Was served by a young, dark skinny malaysian. After taking about 10 mins, he came back with the helmets. I checked, both size m. He took the helmet and disappeared behind the store. Then 5 mins later, he produced a size xs (says so on the visor). You say funny or not, the helmet suppose to take from outside, suddenly got helmet appear from behind then he go outside take for what? But I stupid stupid see the xs, just take.
When I was at home, I took out the removable sponge, the label says size m! Now is evevening time. I go down and look for the guy. Size xs become m. He never say sorry, say he go take and disappear for 10 mins. Then he come back with size xs. Never mind, I immediately open the sponge part, no label with the size.
By now, feel something very fishy. So I check the display sets, open up the sponge part one is l and one is m. So I ask him bring out another size s to show me. He disappear behind and come out wif a size s. I open up the sponge part, guess what? The label is cut out! BUT...I can make out is M!
Then short fair guy with spectacles ask me what's the problem? So I told him the story. He say this brand is manufacturer, he don't know what size, just follow the visor sticker. By according to another tanned short staff there, this brand is produced by Ah Boy.
So I start comparing the helmet size, s,m and l. The spectacle guy say the shell is the same size!! And he say like nothing wring. Which means their helmet only one standard size right?! Means they only adjust the sponge thickness.
Anyway I say never mind, you just give me size xs. You guys should know what happen next, the guy say no stock.
My conclusion is very simple.
1. When I went in the afternoon, there was already no xs or s in the colour I want. They deliberately switch the visor sticker and try to bluff me.
2. The helmet is all one standard size. All the different sizes are FAKE (at least for this model), they just change the sponge thickness. For the REAL proper sizing, the circumference of the helmet is different.
3. From their sheepish expressions, my view is that they do this switching of sizes All THE TIME. Spectacle guy didn't even scold the skinny guy. Obviously, this is what they do.
Eventually, spectacle guy say sorry and refund my money. Well, that's the least he should do for deliberately trying to cheat me.
Guys, whether or not you want to believe is up to you. I got nothing to gain. The next time you buy helmet, just compare the size of the shell. Girl and guy how to wear same shell??. And please, double and triple check they give you the correct sponge size.
As for me, no doubt Regina was out to fool me and I would never shop there or at Ah Boy again.