Sorry to hear about your experience. I've personally had the same unfortunate experience once with a reputable shop. It ultimately boils down to their attitudes to customer service. Of course the best outcome would be that theyshoulder the full responsibility to protect the customer experience but chances are they won't take 100% responsibility. Your options are to either work a deal where you "maintain" the relationship -to an extent where you get your issues sorted out as much as possible, they acknowledge partial responsibility - never return again (obviously), r you can take your bike to another mechanic, get it sorted out there (of course paying for a whole new service again), and lodge a complaint with CASE.
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