Re: Unfair Treatment By Liang Court Security
On 24 Dec. 07, 2:00 PM, on our way to an appointment, we have decided to stop in Audio House at Liang Court to check out some items prize. This is the very first time I’ve been to Liang Court and hopefully last time since such incident occurs.
However upon reaching Liang Court, I was unable to drive into the car park so I reverse out (apparently wrong entrance which I found out later) and desperate for time, I saw a motorcycle park near the entrance of Audio House. I parked beside said motor bike and went into Audio House. After around 15 mins later, we are on our way to my bike FU5445K which we found was clamped by a wheel-clamp.
So we saw a security guard and inside the guard office, explain that I was unable to go into the carpark. However, instead of letting know the proper carpark procedure, Security Head Mr. Yap insisted on paying S$ 53.50 for unclamping fee which on the ticket stated that this is the “1st warning & Registration number is recorded†only.
I try to explain my cause that this is the very first time and I did try to find the car park. Also it was less than 15 mins and on the ticket it never stated to pay any fee. However no reasoning could be done and I requested to talk to the management. Instead of allowing me, Mr. Yap make a call to unknown person whom he claims to be management and bargain that we paid S$ 30 to unclamped. After wasting 1 hour and no way to find the right authority for explanation, I paid S$ 30 and left.
The thing is that when we found that our bike is wheel-clamped, the bike that parked beside has been mysteriously disappear and later found to be parked right in front of the security office, no wheel-clamp. After telling this to the security guard, ridiculously go and clamp the bike with no obvious intension of giving any ticket.
I believe that I have the right of first timer and even if not, should have allowed me to explain to the management instead of claiming managements’ decision without consulting anyone. I am not sure the proper authority is made known of the incident. Moreover, the ticket is stated only for warning and taking down the registration number. I wasn’t rude to the security guards and I didn’t offend other than reasoning the situation.
If this is the proper management decision then I would accept it except to avoid going there again. If it’s not and this is because obviously I don’t know how to go into the car park and upon seeing my stupid action, trying to get extra cash or bully then this matter will have to make known to others.
Hope that the management will investigate properly and reply to us soon. Attached are the ticket and receipt.
P.S. I wrote this to liang court and security company.. what do you think? is it just making pocket money or wat?