Dear all, i just bought my Downtown 200i about 2 months ago and pretty happy with the bike performance as well as the after sales support. Once my battery drained off due to my seat cover not closed properly, i believe if i buy from other bike shops, i will be charged for my mistake, instead i contacted Herbert and he assisted me and didn't even charge me a single cents. I think i make the right choice after that case and i confirm the after sales experience is not lip service. After reading the forum, i think quite a few comments are quite unfair but again, its a forum and everyone can said anything but i felt we must always be fair and rational. Thanks