Shop refused to refund deposit for per-ordered Arai Helmet after waiting too long

[metalpura]

Hello everione, im nt sure whether diz is da right place to post. I nid ur opinions how i should deal wif my situation as stated in my post early last mth in X1-R forum. Im confused n in need of HELP! Anyway here is da story:

 

Hi fellow X1-R riders,

 

Sorry if my topic is abit off. I have not been updating myself with wat's going on in this forum for so long. Glad to see u guys still organize gatherings but so sorry I can't join due to work!

 

I'm juz wondering if any of u have any bad experience getting stuffs from this particular shop at Dunlop Street. It's called Biketech21. I had a few but da last time i had one from dem really turned me off!

 

The story:

 

Early last month, i ordered an Arai helmet at $490 from dem, after hearing it from a fren's fren who got it from dem too. I was convinced it was da cheapest I can get, since I saw normally dey sell at $580 outside. Dey told me dat dey will send deir own people to get it directly from Japan. However, i will need to wait 4-6 weeks for it to arrive. I agreed to it and put a $300 cash deposit. Dey issued me an invoice and I left da shop.

 

Da next day, a fren of mine told me abt da limited editions. He told me i shud get a limited edition helmet since im getting it directly from Japan. However, when i tell da shop dat i wanna change to a limited edition helmet and willing to pay more da next day, dey told me arai dn produce animore limited edition for dat particular helmet. Disappointed wif da fact, I had no choice but to proceed wif da current one.

 

Juz yesterday, I went to dat same shop again to cancel my order since I badly need da money 4 other important things. Da shop said da order can't be cancelled coz it's specially ordered for me n shipment is due 1 or 2 weeks time. Shipment??? I tot dey were gonna sent deir own people to get it directly from der??? I don't know wat kind of policy is diz??? Y can't i cancel my order n get a refund when da product isn't even here yet??? Maybe da reason y i have to wait dat long is because dey r waitg 4 others to order helmets/apparels of da same brand so dat dey can ship dem here simultaneously n save cost! I might be wrong but I guess dat's da reason!

 

In da end, dey offered me a refund only if is placed under resell and someone buy it. OMG. I don't understand y dey hv to make it so difficult for me! Dey simply wanna make a profit despite da customer's misery! Dey asked me y i changed my mind. I said it's because i managed to find dat limited edition helmet dat I want at a reasonable price. Another round of frustration started again when dey told me dat da particular helmet dat i wanted is not in 2009 or 2010 catalog n start browsing da catalogs, n showed me it mite be a different model. I insisted dat it was part of da 2009 models but its not da normal ones. I said it's da Limited Edition helmets. Dey told me to check again. Den i said dat i checked out dat helmet at one shop in Jurong n it existed. Finally, one of dem called his fren or whoever to check out. After realizing he was wrong, he began to browse another catalog n showed it to me n said its $880 n offered me. I told dem i noe it's $880 but i can get it cheaper elsewhere. He finally said he have nothing to say. But still, I have no choice but to agree to put da helmet at resell once it arrive and wait for a willing da buyer to get it n get my refund. Even dat is so, i believe its not a full refund oso. Sigh... Diz resell thingy really pissed me off!

 

I decided to put it on sale here as well as my FB hoping someone will buy it. A buyer wanted to change its size, and another one wanted to change its color. I emailed dem last nite to noe if it's possible but no reply watsoever. I even called da shop juz now but I can't get thru. Very, very, very bad customer service. In da end, all I can say is I'm dissatisfied and frustrated with them and I'm completely turned off! Partly maybe it's my fault for being fickle-minded but I'm a customer. Will never get aniting from dem again!

 

As u guys hv known, its been more den 2 months n almost 3 months i hv not hear any news abt da helmet. I cant proceed wif my sale n get my refund too as da helmet is not here yet! So hw shud i deal wif diz situation? Shud i proceed wif legal actions coz i feel da shop cheated me wif deir nonsensical policies of not able to get refund unless resell n i've been waitg 4 far too long! No news no nothing! Juz silence! I dn wish to offend anione here bt i feel justice shud be done rite? Thanks 4 ur opinions