I bought a bike under instalement abt 2 years ago. Yesterday, the engine failed to ignite. So I towed it to my preferred bike shop and was told that the CGI needs to be reset. Problem is, they need the red (master) key which is being kept and held by the bike shop. I called up the Hong Leong Svc Ctr (authorised distributor) and was advised the same thing. I suspect the bike shop is using the key as a collateral. Isn't the log card sufficient? I felt this is not right. When I bought my car under hire purchase, why didn't the bank hold my masterkey?
So I called the shop to withdraw or loan the red key and was told that they need to seek permission from the "Finance" dept of their own company (strange indeed) as I want to repair it as the authorised svc ctr. However, they said they cannot and suggested that I send it to their workshop and they will get the bike rectified. So my bike is still in their workshop...hopefully I dont get slaughtered by them.
More importantly, I see this practise as being an unethical and unfair business practise. I wish to report this matter to a relevant authority. Question is, which agency or ministry is the relevant authority? Appreciate if someone who have shared a similar experience can share or shed more light. Thanks and warm regards.