Really BAD cust service at ASP

[dragonforce]

i bought my bike from asp changi.. althought its ex.. but after sales service still considered quite good.. went to another bikeshop to spot what's wrong then i went back to asp and ask them to get it fixed.. they 1st told me no spares.. wait days later call again.. i told them few days later my warranty with them would be over.. he told me no problem.. his promise to me is to do it means he will do it.. true enough.. few days later went back he replaced the faulty spare parts..

[SparkerS1]

he's de tall and dark guy. very frdly during sales and after sales too.

 

all the salesman there are friendly, but sometimes might got mis-communication between salesman n customer thus mis-understanding.

[.Hack]

No matter which bike shop, there will be supporters and detesters. Looi's, Mah, HKL, Albert, Southern all the same.

[asphoon]

Dear customers

 

We would first like to thank all customers for their feedback. With your feedback and support, we will then be able to move forward and improve our service level. The demand for quality service had never been higher. We will however be trying to exceed your expectation regardless of branch where you purchase the bike from. As pasted in all our outlets, should you have any unhappiness over the service rendered, please email to us at [email protected] . Please be assured of our attention at all times.

 

Sincerely

 

Management team

ASPhoon

[R1985]

Dear customers

 

We would first like to thank all customers for their feedback. With your feedback and support, we will then be able to move forward and improve our service level. The demand for quality service had never been higher. We will however be trying to exceed your expectation regardless of branch where you purchase the bike from. As pasted in all our outlets, should you have any unhappiness over the service rendered, please email to us at [email protected] . Please be assured of our attention at all times.

 

Sincerely

 

Management team

ASPhoon

 

 

 

asp so late already still wroking:p ... UPZ...

[Guest NPNT]

Dear customers

 

We would first like to thank all customers for their feedback. With your feedback and support, we will then be able to move forward and improve our service level. The demand for quality service had never been higher. We will however be trying to exceed your expectation regardless of branch where you purchase the bike from. As pasted in all our outlets, should you have any unhappiness over the service rendered, please email to us at [email protected] . Please be assured of our attention at all times.

 

Sincerely

 

Management team

ASPhoon

Your statement/s have no bearing towards this thread. Didnt even bother to explain it. But nice script.

[hongwei09]

I bought 2 of my bikes NSR125 and 06'R1 from Bukit Merah Asphoon (before they move to Toh Guan). Dealed with Louis, his service is good, explained everything to me in details, bike is very clean when i went to collect. But he left Asphoon not long after they shifted to Toh Guan. Think you will get better service at their Toh Guan or Changi branches. But i agreed that the person you dealed with at Serangoon is abit f**k up. Don't angry over such things, enjoy your new Revo!

 

ya where did louis go to?

 

he's excellent salesman.

[hongwei09]

wa so cui ah? i think toh guan still quite okay..

yep i agree i deal with toh guan since it open so i feeel they're fine

nw prefer to look for kok ann at toh guan...do gd sales with logic explanation..reasonables

yes kok ann is frank and friendly

i bought my bike from Mark, last time changi but now serangoon liao.

he's de tall and dark guy. very frdly during sales and after sales too.

he's another good guy

advice - look for him if u go serangoon.

Cheers all!

 

Dear customers

 

We would first like to thank all customers for their feedback. With your feedback and support, we will then be able to move forward and improve our service level. The demand for quality service had never been higher. We will however be trying to exceed your expectation regardless of branch where you purchase the bike from. As pasted in all our outlets, should you have any unhappiness over the service rendered, please email to us at [email protected] . Please be assured of our attention at all times.

 

Sincerely

 

Management team

ASPhoon

lets just hope this matter can be resolved soon

[.Hack]

ya where did louis go to?

 

he's excellent salesman.

 

No idea where he went, that time was scouting around for bike, went to Toh Guan branch but found out that Louis left.

[SparkerS1]

Dear customers

 

We would first like to thank all customers for their feedback. With your feedback and support, we will then be able to move forward and improve our service level. The demand for quality service had never been higher. We will however be trying to exceed your expectation regardless of branch where you purchase the bike from. As pasted in all our outlets, should you have any unhappiness over the service rendered, please email to us at [email protected] . Please be assured of our attention at all times.

 

Sincerely

 

Management team

ASPhoon

with this statement, lets pack up n close this thread:thumb:

[AR2 Performance]

Sharing my BAD experiences with u guys...JUST In 2 days with (ASP) staffs,

bought a NEW S4 REVO from ASP (serangoon).

 

FIRST DAY

1.colllection day,the bike is under the rain,when i asked the sales man,he said "y u come late.." Is it an excuse?

2.nva wipe the bike,just start the engine,check signals,nva explain much abt the bike.even the manual and tool set missing,i hve to highlight to him.

3.i asked him "y the tank is abit sandy n rough,(he said "just rain,so its like tat". (another excuse)

4.way back home the LEFT SIDE mirror abit loose..i try to adjust it,no use.

 

SECOND DAY

1.i went to the shp,actually,i knew abt new S4 servicing.but i still asked him,y nva explain abt the 1k,3k n 5k service,he responded "i dnt know,ask my technician".

2.when i asked him to wash the bike,he give 1001 excuses (wash,polish urself or get it done from groomin ctr) "did i bougth the bike from ASP OR from GROOMING CTR"? i Insist him to wash.aft washing it still the same,TANG rough n nva wipe properly.

3.get the mirror replacement."can u come next week,my boss will screw me la,this la tat la".

i told him "so u want me to ride with a defective mirror,its not even 1 full day of purchase of the bike n u r givin me this kinda service?"

aft hearin this. he fixed the mirror with hatered (can tell from his face).

 

i'm totally disappointed,do you RECOMMEND (ASP) TO OTHERS with this kinda of services???

 

regrds

 

 

Although we do not purchase bikes from ASPhoon, we supply RACEshield to ASPhoon to all 4 branches. From our 2~6hrs of RACEshield installation work (we often direct the customers to ASP staffs coz we are always mistaken for one of theirs staffs ), we did notice that their respective branch managers/salesmen attending to new walk-ins, collection or servicings, in a very customer oriented manner. Detailed explaination & attentive to each question the customer poise.

 

 

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The particular sales personnel might be new or on OJT. Encountering certain issues & unsatisfaction may or may not be inevitable. Some staffs might come from a change of trade or inexperienced. I believe if you look for another personnel to revert your issues, a different response will be received.Look at the telco industry, perfect example. Just voice out your issue nicely at another counter, issue resolved. Turn-over rate is high everywhere, this leaves the bike industry not spared.

 

 

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My previous employer always "brain-wash" (that is what my previous manager in the engineering industry does monthly... ) me when I did something wrong or not satisfactory when I am new by the weeks/mths. This is how staff management/customer service experience improves & benchmarked, & likewise the company, providing an overall improvement. Notice the telco sector always have a "feedback" form to fill up, especially at the servicing centers.

 

 

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[aska]

wah even AR2 Performance also come to help ASP to recifty the problem.

Impressed Impressed~

 

[bikeyroo]

Seems like a lot of people has experienced good service at Looi's. No wonder their prices are slightly higher than the other shops. Anyway Looi's deserves better profit margin for their effort to treat customers better.

 

I must go there and try out their services.

[AR2 Performance]

wah even AR2 Performance also come to help ASP to recifty the problem.

Impressed Impressed~

 

 

We are just voicing out what we overhear or experience when doing installation over there as a "silent 3rd party". Also telling them your un-satisfaction areas greatly helps.

 

I myself experienced issues in other places when my previous 2 new bikes in various shops. Yet after voicing out, 2nd time customer experience.

 

Another thing to take note in a more generic/fair manner, there are good & bad buyers, so are good & bad sellers. 1 data indeed portrays an issue, but is not enough to pin-point the overall problem. That why 6 sigma takes place in large companies to rectify problems (technical & non-technical), & improve the situation.

 

[Am hoppus]

well said brother. =)

[OhMiGosh]

I agree! When I first bought my bike from ASP at Serangoon. MY IU unit was not installed properly. I have to remove my IU Unit and install it again myself.

 

After service my bike, they don't even bother to wipe clean for me unlike Tong aik, they wipe clean my bike for me.

 

The paintwork that i did over at ASP is crap, some area they say they "FORGOT" to touchup for me. Then i demand a discounted price whereas i should just ask him to go paint it for me again.

 

There is only one technician whom I like over there. Other than that. . .nothing much can be complimented there.

 

bro did i see tong aik? -.- not chong aik ar? tong aik i thought is those u always see carrying bodies de?

[Guest NPNT]

bro did i see tong aik? -.- not chong aik ar? tong aik i thought is those u always see carrying bodies de?

u donno meh Tong Aik wash the corpse after they carry it away? same goes for bikes lor.

[sypxcandy]

toh guan one even worst. they discriminate 2B bike!!!!! !@#$%^&*

:gun: :gun:

 

that time went there then they have a very sian sian look on their face when ask whether they can help me change brake pad or not. then they nvr greet, nvr smile just give a sian sian look and ask "what bike?" then when know that is a sp, they immed brush me off and say "sorry no staff available at the moment". wtf. 2b bike not bike ar. shitty service.

 

then went to another asp branch some other time to get my head light fix. the staff there very friendly BUT give me shitty workmanship. omg. ya now my head light in very good working condition and even better then last time. BUT my IU, signal all not working. they nvr help me put back the wiring nicely and just give it to me without checking thoroughly for me. on the spot check then notice iu not working and signal light not working already then told them and they help me put back the wiring. Tis show they nvr check before giving the bike back to me. I got pay them service charge one lei. i dun tink i deserve tis kind of service lor. Then obviously they nvr put the wiring back properly cos only a few weeks have pass and now my iu and signal light wire come loose again. wtf.

 

i will nvr ever go back to asp regardless of any branch anymore. so much for having so many ppl tell me they have very good service.

 

once bitten, twice shy, third time i'll be an idiot.

[OhMiGosh]

u donno meh Tong Aik wash the corpse after they carry it away? same goes for bikes lor.

 

:giddy: wah new bike wash service .. haha

 

OT abit so late mai sleep ar lau beng?

 

toh guan one even worst. they discriminate 2B bike!!!!! !@#$%^&*

:gun: :gun:

 

that time went there then they have a very sian sian look on their face when ask whether they can help me change brake pad or not. then they nvr greet, nvr smile just give a sian sian look and ask "what bike?" then when know that is a sp, they immed brush me off and say "sorry no staff available at the moment". wtf. 2b bike not bike ar. shitty service.

 

then went to another asp branch some other time to get my head light fix. the staff there very friendly BUT give me shitty workmanship. omg. ya now my head light in very good working condition and even better then last time. BUT my IU, signal all not working. they nvr help me put back the wiring nicely and just give it to me without checking thoroughly for me. on the spot check then notice iu not working and signal light not working already then told them and they help me put back the wiring. Tis show they nvr check before giving the bike back to me. I got pay them service charge one lei. i dun tink i deserve tis kind of service lor. Then obviously they nvr put the wiring back properly cos only a few weeks have pass and now my iu and signal light wire come loose again. wtf.

 

i will nvr ever go back to asp regardless of any branch anymore. so much for having so many ppl tell me they have very good service.

 

once bitten, twice shy, third time i'll be an idiot.

 

next time find newbie.. he will give u v good service =X

kidding.. for small bikes.. go to JB ah gua lane.. of cus not alone but with a friend whom know the bike shop there well. u can get good deals for wiring and electrical stuffs. they are damm good at it. better then most sg shop and cheaper. but dont really trust their EO. as for mechanical parts. some things like chain and sprocket can make it. but their piston rings and piston really cmi.

[Guest NPNT]

:giddy: wah new bike wash service .. haha

 

OT abit so late mai sleep ar lau beng?

 

slpg soon bah. u wanna slp with me?

 

Tong Aik bike wash better than Team Shinez liao lor...

[.Hack]

toh guan one even worst. they discriminate 2B bike!!!!! !@#$%^&*

:gun: :gun:

 

that time went there then they have a very sian sian look on their face when ask whether they can help me change brake pad or not. then they nvr greet, nvr smile just give a sian sian look and ask "what bike?" then when know that is a sp, they immed brush me off and say "sorry no staff available at the moment". wtf. 2b bike not bike ar. shitty service.

 

then went to another asp branch some other time to get my head light fix. the staff there very friendly BUT give me shitty workmanship. omg. ya now my head light in very good working condition and even better then last time. BUT my IU, signal all not working. they nvr help me put back the wiring nicely and just give it to me without checking thoroughly for me. on the spot check then notice iu not working and signal light not working already then told them and they help me put back the wiring. Tis show they nvr check before giving the bike back to me. I got pay them service charge one lei. i dun tink i deserve tis kind of service lor. Then obviously they nvr put the wiring back properly cos only a few weeks have pass and now my iu and signal light wire come loose again. wtf.

 

i will nvr ever go back to asp regardless of any branch anymore. so much for having so many ppl tell me they have very good service.

 

once bitten, twice shy, third time i'll be an idiot.

 

Couldn't agree with you more on servicing your bike at Asphoon. 2 years back when i was riding my 06'R1 bought from Alexandra branch, i went back to have a oil change. The mech there had a bad attitute, he even over tighten my oil filler plug. My filler plug was a Puig one purchased at 50 bucks and uses a allen key to tighten. I had a hard time loosening the plug during my next oil change and my allen key hole was rounded. Had to replace the plug, wasted my 50 bucks. And btw the mech is now at the Toh Guan branch.

 

IMHO, buying bikes still can go Asphoon, but as for servicing, its a no-no for me.

[kano]

not happy go other shop lor

simple.

[aska]

Totally agree!

 

Their customer service really bad!

 

Been to the branch at Toh Guan once before getting my DRZ.

Maybe due to my age and build, nobody bothers to entertain me.

Walk ard in the shop at least for 10-15mins and still no one come and ask.

Really disappointed with the customer service.

 

I not sure about the price of their bikes and their aftersales service though.

[sypxcandy]

next time find newbie.. he will give u v good service =X

kidding.. for small bikes.. go to JB ah gua lane.. of cus not alone but with a friend whom know the bike shop there well. u can get good deals for wiring and electrical stuffs. they are damm good at it. better then most sg shop and cheaper. but dont really trust their EO. as for mechanical parts. some things like chain and sprocket can make it. but their piston rings and piston really cmi.

 

oic. haha. thx for the advice.

 

Couldn't agree with you more on servicing your bike at Asphoon. 2 years back when i was riding my 06'R1 bought from Alexandra branch, i went back to have a oil change. The mech there had a bad attitute, he even over tighten my oil filler plug. My filler plug was a Puig one purchased at 50 bucks and uses a allen key to tighten. I had a hard time loosening the plug during my next oil change and my allen key hole was rounded. Had to replace the plug, wasted my 50 bucks. And btw the mech is now at the Toh Guan branch.

 

IMHO, buying bikes still can go Asphoon, but as for servicing, its a no-no for me.

 

ya lor tink buy bike can go there to get good deal but servicing really a big disappointment.

 

Totally agree!

 

Their customer service really bad!

 

Been to the branch at Toh Guan once before getting my DRZ.

Maybe due to my age and build, nobody bothers to entertain me.

Walk ard in the shop at least for 10-15mins and still no one come and ask.

Really disappointed with the customer service.

 

I not sure about the price of their bikes and their aftersales service though.

 

the staff at toh guan is like that one. everytime go everytime so disappointed.

[newbie1984]

Couldn't agree with you more on servicing your bike at Asphoon. 2 years back when i was riding my 06'R1 bought from Alexandra branch, i went back to have a oil change. The mech there had a bad attitute, he even over tighten my oil filler plug. My filler plug was a Puig one purchased at 50 bucks and uses a allen key to tighten. I had a hard time loosening the plug during my next oil change and my allen key hole was rounded. Had to replace the plug, wasted my 50 bucks. And btw the mech is now at the Toh Guan branch.

 

IMHO, buying bikes still can go Asphoon, but as for servicing, its a no-no for me.

 

hmm.. i think if the service no gd.. we shouldnt even go there buy bcos we wouldnt get the after-sales-service we should b getting.. and bear in mind getting a bike in a shop means u will hav to go back there every mth to settle the instalment (unless u buy in cash) and face the guys over there.