nokia repair

[Izammo]

hi. i need your advices.

 

ive sent my nokia 5610 for repair 3 weeks ago and its still not ready for collection. ive emailed nokia a week ago to say its too long to wait since ive no spare phone to use and they replied my case is complicated and he/she still dont know how long will they take.

 

i cannot wait any longer, cos if it really will take long, why they never tell me. and to say mines a rare case, ive seen alot of 5610s with the same problem as me. no lcd display. what shd i do now?

[GoSlow]

http://forums.asiaone.com/showthread.php?t=9205

 

Let me quote:

 

"I finally won the battle against Nokia Pte Ltd.

 

I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388.

 

The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair.

 

Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst.

 

I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month.

 

Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest.

 

I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007.

 

Nokia was given 15 days to make the settlement, but they did not respond to me.

 

I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice.

 

I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement.

 

I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008.

 

I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets.

 

They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778.

 

By sharing this experience, I hope that many have a better Idea.gif of what to do if encounter similar situation in the future.

 

Many of us wouldn’t want to take the trouble to make such claim. Some may have no time, and some may think that Nokia is such a big company and no point goes against them.

 

The Relations Manager of Nokia, Ms Serene Teo, told me that I won’t be able to win the case and the most I could only get back $388. This was what she believed, but she was wrong. "

 

 

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ST 25/2/2008

 

Customer turned up with bailiff to enforce Small Claims Tribunal ruling

 

EARLIER this month, Ms Tan Geok Hoon marched into Nokia's office, brandishing court documents and threatening to seize the assets of the cellphone giant.

 

A bailiff stood at the side of the 43-year-old sales manager, ready to take over the company's things.

 

Ms Tan was enforcing a Small Claims Tribunal decision that ordered the world's largest cellphone maker to pay her $778 for a faulty cellphone she bought last year.

 

The moment, which Ms Tan recalled recently, marked the culmination of a seven-month David-versus-Goliath battle.

 

The story of one woman's fight against a mighty firm made the rounds in several online forums last week, casting the spotlight on how the world's top phone maker handled unhappy customers.

 

It all started in August last year, when Ms Tan bought a Nokia E61i phone from a StarHub store.

 

Ms Tan said the phone would not power on in the first week, but a Nokia service centre refused to exchange it for a new one.

 

Frustrated after sending it for repairs several times, she turned to the Small Claims Tribunal in November.

 

At this point, Nokia tried to settle the matter privately. It offered to exchange Ms Tan's phone for a new one, or to refund her $388 - the purchase price that came with a two-year StarHub subscription.

 

She rejected the offer, looking instead for $778 - the full retail price of the phone.

 

Ms Tan told The Straits Times: 'I didn't claim for more than what the phone cost because I'm not greedy for Nokia phones.'

 

There were two consultations and one hearing before the Small Claims Tribunal. Nokia missed the last two sessions, claiming the relevant department had not received the notice on time.

 

As a result, the company was ordered on Dec 18 last year to pay Ms Tan $778 within 15 days.

 

But it did not.

 

Said a furious Ms Tan: 'I gave them warning at every turn. I gave them time to respond, but nobody called me or discussed it with me.'

 

So she turned up at Nokia's Alexandra Road office with the court order seeking payment.

 

This time, the company agreed to pay up, but only if she signed an acknowledgement form that had a clause preventing her from discussing the matter further.

 

She said 'no' and left. When she returned on Feb 11, she had a writ of seizure in hand and had a bailiff to force Nokia to pay up - with no strings attached.

 

In the end, the cellphone giant coughed up more than $1,000, including bailiff fees and transport charges.

 

Nokia spokesman Foo Wen Dee said this was the first such incident and it regretted the matter was not settled amicably.

 

She added that the company was investigating why its officers had not resolved the issue earlier.

 

Ms Tan shared the victory on online forums here, and Nokia drew flak for the way it handled the case.

 

'I want to let people know that sometimes there's no point talking... if one side doesn't respond, then we have to take action,' she said.

 

Since the postings appeared in the past week, netizens have asked if more electronics firms should allow exchanges if a product fails shortly after purchase.

 

Some firms do so on a case-by-case basis, while others offer it for certain products like hard disks.