Frustration with a lemon bike

[juvefan]

I'm very disappointed with the DL1000. I've had my bike for less than 3 months. It broke down thrice on me (bike just went DEAD). First time i brought it back to the shop, they said it was the battery and charged it up. 2nd time, they changed the battery for me. The third time (just this Mon) it died on the road, I was told to tow it back to Guan Hoe, who diagnosed that it was the stator coil and rectifier. They said they had to order the spare part in, which will take 3 weeks! In the meantime, I have NO RIDE. I am sorely disappointed and frustrated. All three times, the bike broke down while stopping at junctions and I was almost run over by oncoming traffic behind me. I had to take days off to tow it back to the bike shop, waste time finding out what's wrong and waiting for it to be serviced, and money/inconvenience taking public transport. I paid up for a brand new ride and this is nothing like I expected. The frustration is getting to me. The shop said they will try to get me a stand-in bike but it's been 2 days and still no word. Can I get compensation for my troubles? What is the shop's responsibility and obligation to consumers in cases like this, where a clearly defective bike was sold?

[swirlacer]

is it a new bike? which shop did u get it from? singapore got no lemon law unlike the states. so hard to pursue such claims. if it is a new bike, i'm guessing all this can be claimed under warranty. but for ur time wasted, no choice bah.

 

for DL parts muz wait quite long de...

[kittosoft]

new bike ? first time i heard about this... hmmmm

vstrom is suppose to be reliable?

[swiftee]

new bike ? first time i heard about this... hmmmm

vstrom is suppose to be reliable?

 

bike may be reliable, but if previous owner abuse it then will also become not reliable...

[diddy the patient]

I'm very disappointed with the DL1000. I've had my bike for less than 3 months. It broke down thrice on me (bike just went DEAD). First time i brought it back to the shop, they said it was the battery and charged it up. 2nd time, they changed the battery for me. The third time (just this Mon) it died on the road, I was told to tow it back to Guan Hoe, who diagnosed that it was the stator coil and rectifier. They said they had to order the spare part in, which will take 3 weeks! In the meantime, I have NO RIDE. I am sorely disappointed and frustrated. All three times, the bike broke down while stopping at junctions and I was almost run over by oncoming traffic behind me. I had to take days off to tow it back to the bike shop, waste time finding out what's wrong and waiting for it to be serviced, and money/inconvenience taking public transport. I paid up for a brand new ride and this is nothing like I expected. The frustration is getting to me. The shop said they will try to get me a stand-in bike but it's been 2 days and still no word. Can I get compensation for my troubles? What is the shop's responsibility and obligation to consumers in cases like this, where a clearly defective bike was sold?

 

bought from where bro, which area of singapore?? ubi, lavender, paya lebar, bt.merah??

[juvefan]

It's a new ride. I'll not reveal the name of the shop here, but to be fair to them, they did rustle up an old Kawa GTO for me in the meantime.

[kittosoft]

It's a new ride. I'll not reveal the name of the shop here, but to be fair to them, they did rustle up an old Kawa GTO for me in the meantime.

 

the 2008 or 2009 model? with abs? hmmm... must think twice about my 1st choice buy already..

[swiftee]

It's a new ride. I'll not reveal the name of the shop here, but to be fair to them, they did rustle up an old Kawa GTO for me in the meantime.

 

Woah new bike? That really sucks, hope the shop gets you a replacement!

 

Initially I thought it's a 2nd hand, if 2nd hand then must LLST already...

[SV650]

Juvefan,

 

 

If the bike is brand new, then I suppose it covers manufacturer defect, ain't it?

 

If you want to pursue further for all the inconvenience due to the bike problem , I guess you can try:-

 

* CASE

* Lawyer

* Sweet talk to the bike shop for some compensation

* Get a biker friend with good rapport with the bike shop and reason out something for you.

Edited May 30, 2009 by SV650

[juvefan]

It's a brand new ride. To be fair, the shop covered all the towing charges, and also rustled up an old stand-in bike for me. Although it's a really old bike, it's still road-worthy and I'm rediscovering the simple joys of riding. Zipping around with a silly grin on my face was not something I did on the Strom. As they say, always look on the bright side of things.

[Baal]

singapore got no lemon law unlike the states.

 

thats the thing. Consumer protection in this cantry is pathetic.

 

its still very much a case of " let the consumer beware "......

 

New bike should be covered under some warranty.

 

As for compensation, I would think its tough.

 

Unless u are elite or ang mo.......if u are peasant...

[yohji]

For a moment I thought I offended somebody on the roads! Anyway hope your bike gets sorted out soon and for good!

[nineh]

For a moment I thought I offended somebody on the roads! Anyway hope your bike gets sorted out soon and for good!

 

 

yohji>> :lol: tats funny...

 

TS, hope everything goes well bro. still find it hard to believe its a new bike though...

[juvefan]

Bike has been back from workshop for over a month now with no issues. Hope it stays this way.

[rex]

what is a lemon bike???????????

[DeusExMachina]

I dunno abt you guys. But if a brand new bike has a lot of issues, I won't bother going back to the shop I bought it from.

 

I'd go straight to the local agent and pressure them about it.

[ben1112]

Aiya... TS bought a Du Lan X 1000

[yohji]

I still dont know what does a "lemon bike" mean .. please enlighten me? Sour bike? Bike full of vitamin C?

[JackOHJack]

means pay alot of money for something not working, or along the lines.

 

Dun think it's the bike diam prob ba, more like manufacturing defect?

[yohji]

means pay alot of money for something not working, or along the lines.

 

Dun think it's the bike diam prob ba, more like manufacturing defect?

 

But how come use lemon to descibe it (sorry this is off-topic but curious to know)? I've heard problems abt the DL (years ago, Suzuki should have sorted out the problems by now?) but not as bad as died on the road .. more to do with it's gear box or something like that .. if I remember correctly.

[DeusExMachina]

I still dont know what does a "lemon bike" mean .. please enlighten me? Sour bike? Bike full of vitamin C?

 

It's probably yellow.

 

Yours is a lime bike, isn't it?

[yohji]

It's probably yellow.

 

Yours is a lime bike, isn't it?

 

Yah man!!! Now then I realise .. lemon is yellow, lime is green! Hahaha!!

 

So lemon bike doesnt really mean anything other than the bike is yellow ... yellow looks good on a VStrom.

[juvefan]

The "lemon" reference to a vehicle that constantly breaks down simply came about because both leave a sour taste in the mouth.

[yohji]

The "lemon" reference to a vehicle that constantly breaks down simply came about because both leave a sour taste in the mouth.

 

Ah ... I see ... your bike is fine now right? Hope it stay this way

[DeusExMachina]

The "lemon" reference to a vehicle that constantly breaks down simply came about because both leave a sour taste in the mouth.

 

 

We were just ribbing you.

 

Anyway, glad to hear your bike's ok.