Really BAD cust service at ASP

[ttrodat]

Sharing my BAD experiences with u guys...JUST In 2 days with (ASP) staffs,

bought a NEW S4 REVO from ASP (serangoon).

 

FIRST DAY

1.colllection day,the bike is under the rain,when i asked the sales man,he said "y u come late.." Is it an excuse?

2.nva wipe the bike,just start the engine,check signals,nva explain much abt the bike.even the manual and tool set missing,i hve to highlight to him.

3.i asked him "y the tank is abit sandy n rough,(he said "just rain,so its like tat". (another excuse)

4.way back home the LEFT SIDE mirror abit loose..i try to adjust it,no use.

 

SECOND DAY

1.i went to the shp,actually,i knew abt new S4 servicing.but i still asked him,y nva explain abt the 1k,3k n 5k service,he responded "i dnt know,ask my technician".

2.when i asked him to wash the bike,he give 1001 excuses (wash,polish urself or get it done from groomin ctr) "did i bougth the bike from ASP OR from GROOMING CTR"? i Insist him to wash.aft washing it still the same,TANG rough n nva wipe properly.

3.get the mirror replacement."can u come next week,my boss will screw me la,this la tat la".

i told him "so u want me to ride with a defective mirror,its not even 1 full day of purchase of the bike n u r givin me this kinda service?"

aft hearin this. he fixed the mirror with hatered (can tell from his face).

 

i'm totally disappointed,do you RECOMMEND (ASP) TO OTHERS with this kinda of services???

 

regrds

[yan11]

hey man, that's rough. and i thought Big Names would take care of their Big Reputations.

 

I'm an ASP customer as well, Ubi branch hasn't given me much ****. Phew.

 

Bang table, make noise and thou shalt be granted at least a raincoat as compensation.

[popmynutsy]

maybe sgoon like that. u got try changi? service bagus. i got go to sgoon 1 b4, compare to changi 1, mer tou may you. oya, u were the 1 that posted in the so called 'best bike forum in singapore?'

[gavingoh]

I agree! When I first bought my bike from ASP at Serangoon. MY IU unit was not installed properly. I have to remove my IU Unit and install it again myself.

 

After service my bike, they don't even bother to wipe clean for me unlike Tong aik, they wipe clean my bike for me.

 

The paintwork that i did over at ASP is crap, some area they say they "FORGOT" to touchup for me. Then i demand a discounted price whereas i should just ask him to go paint it for me again.

 

There is only one technician whom I like over there. Other than that. . .nothing much can be complimented there.

[Double Brotherz]

previously ASP Serangoon ex salesman kok ann was gd.... his cust service is the best... very helpful... n responsible.... but after they transfer him to another branch, serangoon branch of new sales man really not helpful..... very attitude reactions..... Hoping Kok Ann will be transfered back here.....

[Guest NPNT]

dis is bad mann. brand new bike under the rain. thumbs down.

[Vonmuck]

That's why for new bikes, i always go to Looi's.

 

Superb service everytime.

[wht3fr3]

the kok ann haf been transfer to whr?

[ChaoPuzzy1968]

repeated post ??

[ChaoPuzzy1968]

repeated post 2

[LamerFornica]

I can understand the TS's feeling of his brand new vehicle being treated like dirt.

[SKIMMER]

  ttrodat said:

Sharing my BAD experiences with u guys...JUST In 2 days with (ASP) staffs,

bought a NEW S4 REVO from ASP (serangoon).

 

 

i'm totally disappointed,do you RECOMMEND (ASP) TO OTHERS with this kinda of services???

 

regrds

 

may i know what is the name of the sales asst bro?.i've been buying 3 bikes from them but the service is quite good.maybe it's a new guy.

[who_noe]

register in aug.n this is ur 2nd post...

 

hmmmm

[patricc]

Kok Ann went over to Toh Guan if i am not wrong....

 

Who is the guy that serve u?

[KENFOO_18]

Years ago ,I experience the same thing. I thought they changed for better.

Alas,it seems to be the same after all. NO AFTER SALES SERVICE.

 

But all due to individual perspective, those who like them .Pls carry on to support them.

 

Just a twenty cents.

 

regards

[nGuOrEn]

frm my experience dealing with bikeshops.. whenever there's a problem of communication w the salesman.. look for the manager or person w authority immediately.. i'm sure all things will b resolved.. hope this helps all the bikers..

[Phang]

Nowadays customers' expectation is very high

[.Hack]

I bought 2 of my bikes NSR125 and 06'R1 from Bukit Merah Asphoon (before they move to Toh Guan). Dealed with Louis, his service is good, explained everything to me in details, bike is very clean when i went to collect. But he left Asphoon not long after they shifted to Toh Guan. Think you will get better service at their Toh Guan or Changi branches. But i agreed that the person you dealed with at Serangoon is abit f**k up. Don't angry over such things, enjoy your new Revo!

[MonoWorld]

i was tinking to buy new scoot in asp leh.. i tink i will avoid. all these ppl i duno wad they are tinking, so wad if they are frustrated with their life?! the ts was parting with his hard-earned money yet they treat him like pest.

[.Hack]

  MonoWorld said:

i was tinking to buy new scoot in asp leh.. i tink i will avoid. all these ppl i duno wad they are tinking, so wad if they are frustrated with their life?! the ts was parting with his hard-earned money yet they treat him like pest.

 

Why not try Changi branch? Just look for Wilson, i believe he will be able to help you

[DM]

TS has only 1 post count and he's badmouthing a shop already?

 

if anyone has a prob with the bike shop, it is best to settle it with the Boss directly and avoid dealing with salesmen or mechanics. try not to argue with the boss and do your best to come to a mutual agreement. remember, the boss gets things done.

 

worst case scenario, the boss is F up, still, i recommend the buyer to negotiate with him regarding the purchase discrepancies. only when all else fails, just head for the exit and learn your lesson well. i learned a few lessons myself and i paid a lot for those experiences, in terms of money and dignity.

 

looking back, i just tell myself not to repeat those mistakes and try to be happy karma will sort them out.

[.Hack]

  enfant said:

TS has only 1 post count and he's badmouthing a shop already?

 

Maybe during his 2B time he do not know of this forum?

[Guest NPNT]

  enfant said:

TS has only 1 post count and he's badmouthing a shop already?

be it 1, 10, or 10000000 postings, if there is bad service, surface it.

 

TS is good in the sense that he put across the name of the shop instead of beat around the bush like some people.

[edition]

agree wif newbie .. mayb he jus create a new a/c n pass us biker tis msg so to avoid legal action .. to me he is helpin us .. post count does nt mean anytink .. some pple got post count by chatin with frend tru forum so no point to take post count into consideration .. thumb up for TS

[PaulKWZ]

I just share a little about my experience with A*P (serangoon).

 

 

I bought my FY plate phantom from them last year. Was quoted $3.5 k without insurance. Trouble was i was a newbie so i got carroted very very badly. The bike had a lousy engine and i did not know until my mechanic friend told me. Luckly i was given 1 month warranty, so i went back and told them to check. I was lucky that on that day the big boss was there, so they were nice enough to give me a spare bike while they service my bike.

 

HOwever, after they repaired my bike, there were still many issues. But what to do, it was a used bike. I did not expect much so i spent more than 1 K on repairs and build ups with AMBRA.

 

Few days ago, i went to A&P serangoon and spoke to the guy who sold me my previous phantom. I was asking him the price of a new REVO S4. I was quoted 13.3 without insurance for the non ABS. 2 minutes later he went in to attend a call, i asked another salesman about the price again and he told me 13k. From that answer onwards, I told myself never to go that branch unless there is no other bike shop in Singapore.