seeking solutions!

[Fried Rice]

i got a hp deskjet f370 all in one printer. the irony is that i cant print yet i can scan.

 

under the print window, its always 'offline'

 

i cant turn it online. anyone face such problem? i already went to the website to troubleshoot, but to no avail.

[redbeacon]

What Windows version are you using btw?

I saw that this printer is compatible with WinXP and below.

 

If you're sure this printer worked before, try these steps:

 

Try deleting that printer (in Control Panel >> Printer or Print & Fax).

Then, re-add that printer.

 

If while performing the abovementioned steps you notice:

- The Add Printer screen (or any screen) hangs when you try to re-add the printer

- Printer added but it hangs when you open it up or view its properties

- Any weird behaviour

 

...thus, go and try these additional steps:

- Delete your printer (explained above)

- Stop the Windows print spool (Start >> Run >> "services.msc" >> (right click) Print Spooler >> Stop service)

- Start the Windows print spool (same as above, right click it and "Start service" it)

- Re-add your printer.

[Fried Rice]

@redbeacon

 

im using windows 7. i managed to print one piece of paper although i don't know how i did it. and i went through the steps u have told me but its still not working.

 

anyway, i think most likely i will end up buying a new printer. my requirement is just to print, no need the 'all in one'. its for home use thus i don't print a lot. and i need the printer to have cheaper ink refill cartridges when ink runs out.

 

i have went to courts at cwp to look around.. i seen 2 printers that is below $100 those are just solely for printing.

 

epson sep inkjet colour t13 - $78

canon spf inkjet colour ip2770 $79

 

what do u think? any recommendations? and i don't wanna buy hp brand printers anymore

[Fried Rice]

could low or no ink cartridge cause this? i just top up my black cartridge, but colour cartridge never top up cause i won't be using colour. will this cause the printer to always be offline?

 

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01069564.gif

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01069564.gif

 

theres a blinking light on my printer and its the Print Cartridge light

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00859575&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&product=1128316#N5817

 

its figure 25 in the website

[redbeacon]

Any print cartridge errors should not affect the connectivity of the printer to the computer. In other words, if you hear the Windows 7 chime whenever you plug in the printer, it should say it's online, regardless of the fact that the paper tray is empty or the ink is low/empty.

 

One more thing I forgot to ask: you tried plugging out and in the printer?

 

Elsewise, my take would be on compatibility: From experience, HP printers needs drivers for themselves to work. Elsewise, as the HP website states - it didn't say it was compatible for Windows 7.

Edited May 4, 2011 by redbeacon

[Fried Rice]

@redbeacon

 

i tried plugging the printer in and out countless of times. actually i think it supports up to windows 7, as hp website has drivers for windows 7 for this printer.

 

anyway, i doubt i can fix it. think i must buy a new printer.. any recommendations based on my needs below?

 

anyway, i think most likely i will end up buying a new printer. my requirement is just to print, no need the 'all in one'. its for home use thus i don't print a lot. and i need the printer to have cheaper ink refill cartridges when ink runs out.

 

i have went to courts at cwp to look around.. i seen 2 printers that is below $100 those are just solely for printing.

 

epson sep inkjet colour t13 - $78

canon spf inkjet colour ip2770 $79

 

what do u think? any recommendations? and i don't wanna buy hp brand printers anymore

[redbeacon]

If you're into specs like me, I see the Epson T13 listed as being able to print slightly faster in colour than the Canon Pixma ip2770. Plus, the Epson has individual Black, C, M, and Y color cartridges; the Canon Pixma has just black and colour cartridges.

 

If you like performance and results, Canon advertises as having longer lasting inks, very photolab-quality printouts, and sharp black inks.

 

What do you recon? Paiseh ah but the choice is usually what you prefer.

[Fried Rice]

@redbeacon

 

ok thanks! i think i will just go and see which printer has cheaper refill cartridges then i will get it.

[arthur_chan]

could low or no ink cartridge cause this? i just top up my black cartridge, but colour cartridge never top up cause i won't be using colour. will this cause the printer to always be offline?

 

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01069564.gif

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c01069564.gif

 

theres a blinking light on my printer and its the Print Cartridge light

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00859575&tmp_task=solveCategory&lc=en&dlc=en&cc=uk&product=1128316#N5817

 

its figure 25 in the website

 

it really depends on the interface with the printer to the OS.

some injet i've encountered wont print until u have ink in both color & black; canon & epson.

if u've the printer tools installed, it might tell u more info.

which ver of win7 r u on, 32bit or 64bit? n i suspose u're using USB for conectivity.

try on another system if u have.

n what's the printout? a printer diagnostic/demo page or a doc from the computer?

it could also be u squeezed a wrong driver.