$ingtel Mi0: Poor service, drama, and police report

[PinKcHicK]

Let's say if I have been told by a Singtel rep that there was such a thing as a "2-week-return" policy, I would go to them yeah. I know that they will help me with my faulty phone -- and I'd most probably think to do just that, they'll be contacting Nokia for repair assistance on my behalf -- or in-house repairs by a Singtel engineers. But I don't really care as long as my phone gets fixed, I'd be happy in the end.

 

Of course, if nobody (Singtel or Nokia) said anything or advertised their service to me, I would probably run to Singtel first

 

Shoppers around the world would have learnt what the word "warranty" meant...even back when they were a baby drinking milk out from the bottle. So warranty = 1st stop >> go back to the store that sold you the product.

 

Henceforth, there's one more aspect of "customer character" that I would like to share with ya guys -- customers like to seek the easiest way for help; that is usually the store that advertises its services (sale/after-sale repairs/enquiries) to the customers.

 

Hmm, but so far, i see that service providers in singapore do not allow 1 to 1 exchange/repair even on the day of purchase too.. It's though irrational for singaporeans, but yet logical.

 

I guess this same issue should be applying to all services unless otherwise stated warranty is provided.

 

I remember another case, where a customer got a laptop foc from singnet.

2 weeks later, saying the laptop is faulty.

Claimed there is warranty.

YES of course there is warranty, but it's not ONSITE warranty, it's carry-in.

Singaporeans rather expect a desktop kind of warranty which comes with onsite service. sad to say..

[Guest limpeiwah]

thanks for sharing. wah buy internet service also can fight!