Hock Kim Leong

[gorgonitz82]

My experience...... their workmanship nt the best ..... n the way they promise things ... nt veri reliable ..... but .... I still dun mind going there .... coz things are cheap ..... buy helmet can see can try until shiok ... n can listen commentary .... which i find damm entertaining ..... n most important ..... the po skills .... is no horse run ..... I like ... haha ... bottomline ... is consumer decide whether it is win win situation ...

[MrQuan]

any1 know how much they do full servicing ?

[Dino Bravo]

no matter what you do. stay with your bike and watch what the mech does. look here touch there, piss him off. but at least he knows you are watching him. and besides, getting your hands a little dirty is good, you learn how things work and stuffs...

don't blame the mech for any loosen parts etc... unless its engine parts or parts that you cannot check or have access to. or things that are beyond your knowledge.

 

but things like fairing loose, tank loose, wheel loose, c*** loose. this type of things its your responsibility to check yourself before moving off. sure everyone would get pissed off. thats normal, if i notice that it is not tightened, i'd screw the mech and complain to the boss on the spot. thats providing you havent' left the shop. he LL cannot say anything. you can F*ck him till you shiok. he will keep saying sorry, trust me...

 

but if you move off liao, then loosen, something happen... blame yourself.

remember, mech are also human... they also make human error.

you can screw them and all that... but they will still make mistakes and it is your responsiblity to check as it is YOUR RIDE...

[Tourer]

I think if the consumers were to know which are the exact screws to check before moving off, then it kinda defeats the purpose of going to a motorshop to fix up your bike.

 

It isn't exactly the responsibility of the bike owner to check every single parts/screws on his bike when sent for servicing in a motorshop because there are some screws which are concealed by other parts which are post-installed/fixed. If I have to pay for a service which I have to check everything myself again, I'd rather do the servicing myself.

[gorgonitz82]

hmm.. wat tourer84 said is rather true.... but then again ... it depends whether you want to leave your life on the hands of the mech..... my mech always tell me he will do suisui .... i agree and totally like the way he work altough more ex....

[Tourer]

Yeap. From both legal and moral ethics point of view, it's the service provider's total responsibility to maintain the well-being of our bikes. Ofcourse to be on the safe side and not willing to compromise our own safety, it would be good that if we know how to check.

 

Infact most of the time when I send my bike to bikeshop to do repairs is because I don't want to dirty my hands. If the service providers can get scot-free based on the excuse of them being mere humans, then I think alot of patients would die in surgeons' hands too.

[gorgonitz82]

tourer84 .... wah u change so many bikes liao ... but ur rode before is your one or other people's one ... keke

[Tourer]

Haha.. Most of them are mine, a couple are shared between me and my friend. Especially the Monster, SP1, probably rode for a week only then sold/back out from sharing.

[yanuk]

Originally posted by @h_LoNg@Nov 23 2006, 05:47 PM

His Neighbour Al_ert also veri friendy

if you try to go to Al_ert and ask for bike repairs, they will automatically refer you to HKL.

 

I had my fair share of HKL and would never go back again.

 

Kenna tok like a super big carrot head. $18 for 'original' honda plugs. $80 for original honda air filter. aiz... then some how add labour become $200.

 

I was still new to 2A bike back then.. when my friend recommended me to HKL..

[Dino Bravo]

Originally posted by tourer84@Dec 4 2006, 01:49 PM

I think if the consumers were to know which are the exact screws to check before moving off, then it kinda defeats the purpose of going to a motorshop to fix up your bike.

 

It isn't exactly the responsibility of the bike owner to check every single parts/screws on his bike when sent for servicing in a motorshop because there are some screws which are concealed by other parts which are post-installed/fixed. If I have to pay for a service which I have to check everything myself again, I'd rather do the servicing myself.

you have a point and i agree with you.

but there are two points i would like to highlight.

1) even if you know where are the exact screws (most pple who ride for quite sometime will know their bikes well), you will still need the mech to do stuffs for you like changing your chain and sprocket. you just do not have the right tools and maybe even knowledge. so what you said was true to a certain extend only.

knowing the exact screws on you bike, doesn't mean you know how to change or repair the parts. and also, if you notice how the mechs do up your bike, you learn where are certain screws and stuff. i learned my stuffs from observing the mech most of the time...

just need to know the basics, ie: axle nuts, fuel tank, fairings (if any). those that even a noob will notice that its not safe to bring it out for a ride. those that common sense will tell you.

i'm not talking about technical stuffs like engine bolts and cam shaft kinda stuff. even i dunno how to check those. but the least you should know is to check the very basics. if you change tyres, of cos check that the nuts are all well tightened. that simple, do you mean to say that you do not even check, ride off straight away cos you trust the mech, because you paid for it? then you are putting trust based on your money... that, i do not agree...

 

2) yes, you pay for the service and the mech is obligated to do it up nicely for you... i agree 100%.

but do you just trust the mech just like that? do you trust him based on your money?

even if you trust him, do you trust that he will make no mistakes? minor mistakes are ok. what if mistakes are made which are costly?

 

my point is that although you pay the mech or shop good money to do up your bike, you still have to check. simply cos the mech is not your "only personal mech". he may be doing other bikes as well. although it sucks to think that even you paid him money, you still have to do some of the work or checking yourself... but that is the way things are in this world. its not about paying and spending money here, but its more of double checking before you are convinced it is a job well done.

 

you do not pay a contractor fortunes to build you a house and you don't even drop by to check the quality of work done. or do you? you paid the contractor big money, and it is their job to do it well. yes, but you still have to check. ain't it so?

each have their own views, and i respect yours too...

 

-cheers-

[Dino Bravo]

crap.

my younger bro went to get his bike's tyres changed, but didn't have the model he is looking for, and refused to give in to the salesperson who is trying to push other brands and makes of tyres unfamilar to him.

the moment he arrived, they pushed his bike in. when by bro didn't wanna change, he asked to push the bike out and drop by another day when they have stocks for the tyre.

fair enough they pushed it out, and my bro being a newbie... moved off without checking. can't blame him as he expected that his bike wasn't "touched" cos he didn't change anything...

but as he rode home, he called me halfway while by the side of the road, saying that his rear tyre was wobbling badly.

i went down to have a look, true enough it was shaking. and to my greatest surprise, the wheel nuts are so loose that i can use my hands to tighten and loosen it. this has never happened to me in so many years of riding... wheel nuts are virtually impossible to loosen due to riding, in fact, its designed to counter the loosening effect while the tyre is rotating.

went back to the workshop after everything tightened. talked to the chief mech about it... and yes, one of his mech actually loosened the wheel nuts in order for a faster job later on... but when the bike was pushed out, it was another mech who pushed it out NOT knowing that the wheel nuts have been loosened....

 

fellow riders, this is what i mean by even if you are paying money to workshops to get things done... it doesn't mean that they will do swee swee for you. they want to do swee swee for you, but sometimes they do forget and mistakes happen.

so like our dear forumer here who mentioned that if he has to check his bike again is double job... think about it...

why compromise on something that you CAN and KNOW how to check?

ignorance is the greatest and most silly mistake anyone can make.

 

ride safe everyone

[yanuk]

wobble? that one is fatal man...

[sheep]

Trust no one but ourselves...

hehe

I got a friend who knew his scooter so damn well he overhauled his scooter at home.

LOL ultimate winner.

[Dino Bravo]

Originally posted by BaaBaa Black Sheep@Dec 5 2006, 06:45 PM

Trust no one but ourselves...

hehe

I got a friend who knew his scooter so damn well he overhauled his scooter at home.

LOL ultimate winner.

yes you are right. never trust just any one just because you paid for the service.

what i'm trying to say is that even if you dun know your bike at all, it still pays to check the very basics.

everyday even before i move off for work, i give my bike a brief check on the important parts. like wheel nuts, handle bar clip ons, brakes etc... doesn't take more than 2mins really. park your bike at a public carpark overnight, you never know if any itchy hand are out there touching your bike or trying to loosen parts. no one is crazy enough to do that, but if they are bored beyond hope, they do all sorts of crazy things...

[-_- maddy]

agreed DTA> dont trust anyone. only yourself will appreciate and love the bike u are riding. others wont definitely wont feel the way u are feeling.

[khoa9876]

HKL??? many problems in service?? I think that the big problem is high price accessories and labor cost. I had ordered many Honda parts & accessories from them but now..stop and try with motoworld. the boss always talk to me "trust me..trust me" but his price is higher than Boonsiew much more.

And now, I think that there are many good shops for buying parts and accessories...not only HKL

[prego08220]

Thanks for digging up this thread.. Didnt know that the shop was that bad dude.. Tank flew off some more.. woah..

[Jacq]

went to change my foot rest a year ago, realised somehow the postition the place the foot rest was different as I always accidentaly "knock" my kick start lever. I dun have this problem before I change. went back to the shop, they keep saying it's like that... I pissed off, went to another shop to adjust. never go back there again. Maybe I should ask the mech... has my foot grow longer... haha.

[khoa9876]

haha..should by some small value from this shop..and shoud not to ask service or genuine parts at there????

[AhDidi]

my officer just bought a 07 R6, went HKL to change EO. when he ride off, his EO cap fly off and the EO drip on his jeans n shoes. i was not there , is just a exp he told me. he was damn piss off but i don know weather he went back to FcuK HKL or not.

[khoa9876]

ah Bee is thinking his business or service quality??? money or customers???

"trust me"

[BlackBandit]

Funny....

 

Been to HKL numerous times to do major & minor servicing on my Blackbird and so far, I've had no complaints. I've come to a point where I don't have to monitor the mechanic while they're doing work & spend time chatting with Ah Bee. I know he talk a lot at times but it's all in good humour.

 

From what I see, the onus is on the rider to build the rapport with the shop if he wants to get good service, not on the shop alone. Yes, I agree that we're the customer and the shop is dependant on us for service however, if you want to entrust your bike in good hands, what's a bit of buttering costs to you??

 

When I was riding my Bandit and sent my bike to Guan Hoe, I also get excellent service. Why? I bother to ask if the mechanic needs a drink or coffee and insist on getting one for him. Same when I did my repairs at De Xing. Same also in JB. Finally, also the same at HKL. I arrive early, "chope" my favourite mechanic & get him a drink. That way, he will give a bit more commitment to my bike.... Mechanics are human also... they need to know that you're appreciative of the effort they put into your bike.

 

Also, it's best that you find out a bit about your bike, especially the parts, before you decide to go for servicing. When my brake piston seized up, I dug up the net for the service manual & found out that the probable fault is a worn out seal. Checked with Boon Siew for the price of the seal & then go to bike shop to do the necessary repairs. With that knowledge, no one can give you a crappy price and con you. Not arming yourself with the necessary knowledge will make you a vulnerable target for vultures from any bikeshop.

 

But honestly...... tank slapping the rider in the face is rather unbelievable... The swivel point for CBR1000 tank is at the front of the tank, not the rear. The screw points is under the seat. So, tell me..... how to get slapped by the tank unless the rider is riding without a seat and the tank is unscrewed and unhinged. Any rider who rides off with a bike in that condition is an arse...

[ghost04]

i had my good n bad experience there but still im quite satisfied wit them cos of their after sales service for me as my bike was bought from them.

[khoa9876]

you are lucky man..HKL is okey with apparels prices..but I've tried with another shop. Good price.

[kennethy]

just my personal opinion...

 

i have serviced my bike at several shops which have positive reputations... and at the end of the day, there is always something that i can find unhappy with the shop.

 

i have taken it with pinch of salt and tired to think in their shoes... shops with good reputations are usually quite busy, which resulted in them tried to take some shortcuts in their service rendered.

 

example 1, changing of coolant. Any of you actually came across a mech flushing your cooling system with a running hose? all the shops that i go to just drain and to-up (repeat 1 or 2 times).

 

example 2, electrical works is always a quick job. most of the times i ended up redoing the wirings myself due to loose wirings, exposure (proper insultation), etc.

 

 

to me, some of the things i dun mind close one eye since it is also very competitive to run a bike servicing business. i believe most will agree that when sending your beloved bike to service, it is best to stay around and see the works be carried out to have a better peace of mind.