Cheap Insurance

[DirectAsia.com]

After googleing, seems tat 1 main reason is tat they r very particular about their clients such tat they try to only insure those "safe" group. Eg: Some of those forums i read is tat if they ve claim 3 times or more, will be rejected or not be renewed.

 

Hi again, it's certainly true that our current motorcycle insurance is targeted at the middle of the spectrum of bikers/bikes. However, it isn't the case at all that we will automatically reject or not renew customers if they've claimed three or more times.

 

Like other insurers we do consider how we insure. In the interests of absolute transparency - for us:

 

• We do take in people with 3 accidents in the last 3 years, so long as they have only 1 ‘at fault’ claim.
  
• This is the same for renewals. If you have 1 ‘at fault’ claim with us and perhaps another ‘at fault’ claim in the previous 2 years, this could result in a higher premium, or dependent on circumstances possibly result in not renewing. However, if you have a claim which you are not liable for during the year with us, you will not have any problems at all with renewal.
  
• If you have 2 or more ‘at fault’ claims, we would not offer to insure you. Most insurers do not take what they would consider as a risk here.
  

 

 

I really hope that is helpful .....

Edited July 31, 2012 by DirectAsia.com
typo

[Demon]

The difference in premium for my car is small however the difference for my bikes is quite substantial.

 

Do you have scheme for bikers who own more than one bikes ?

 

I have checked with NTUC and they claimed such schemes will not be popular. Personally, majority of my bking friends own more than one bike, and if there is such a scheme, I am sure it will be popular if it is cheaper than having separate policy for each bike.

[Lexanez]

Fantastic. DirectAsia even have a account here. Mmm, pity though, I can't renew my Insurance at DirectAsia as I'm only 24.

[haoKR]

TS,bought your bike from which shop

[crazydj]

Fantastic. DirectAsia even have a account here. Mmm, pity though, I can't renew my Insurance at DirectAsia as I'm only 24.

 

Welcome to the club bro. I was so excited about DirectAsia until it stated the minimum age...

[DirectAsia.com]

Hi all, whilst our policy holders and main drivers need to be between 25 and 65 we would like to say that if you are below 25, but hold 20% NCD you are very welcome to call us to see if we can offer you a quote on a case by case basis.

 

I hope this is of interest .....

 

Fantastic. DirectAsia even have a account here. Mmm, pity though, I can't renew my Insurance at DirectAsia as I'm only 24.

[biting_point]

Hi all, whilst our policy holders and main drivers need to be between 25 and 65 we would like to say that if you are below 25, but hold 20% NCD you are very welcome to call us to see if we can offer you a quote on a case by case basis.

 

I hope this is of interest .....

 

 

hoping to renew with DA end of this year when my current insurance end..

I'm holding full NCD, can i jump ship before my current insurance end?

and buy more then a year of insurance so that my rd tax wun lapse??

[DirectAsia.com]

Hi Biting Point,

 

If you already have a full NCD of 20% for motorbike insurance (or 50% for car), you should be able to join us anytime you wish. However, it is probably best to check with your current insurer on your refund as they sometimes do short-rated refunds. That would mean that your ‘savings’ from joining us early may actually be lost this way.

 

If I could suggest that you get a quote from us, and also verify your entitled refund before making your decision?

 

Certainly in this instance we can help you to extend your policy so that your insurance and tax is aligned.

 

I hope that helps?

 

 

hoping to renew with DA end of this year when my current insurance end..

I'm holding full NCD, can i jump ship before my current insurance end?

and buy more then a year of insurance so that my rd tax wun lapse??

[DirectAsia.com]

Hi Demon, thanks for this. Another poster brought this up recently ..... this is definitely something we will be looking into in the near future. Thanks for the useful suggestion.

 

The difference in premium for my car is small however the difference for my bikes is quite substantial.

 

Do you have scheme for bikers who own more than one bikes ?

 

I have checked with NTUC and they claimed such schemes will not be popular. Personally, majority of my bking friends own more than one bike, and if there is such a scheme, I am sure it will be popular if it is cheaper than having separate policy for each bike.

[heaven51]

i buy ntuc bro the cheapest

 

Used to but not any more...

 

now i use directasia. but they got alot of conditions if you want to use them. first and foremost, you have to be 25 years old to buy their motorbike insurance. my insurance for st11 from ntuc cost me about $770. from directasia, only $466. no words to describe my disappointment with ntuc pricing. anyway, directasia super user-friendly and good. i did everything online.

 

and for buying brand new bike, if you taking loan, they usually will force you get insurance from them. number 1, cause they will need you to get minimum 2nd party insurance because the bik is not fully paid. number 2, obviously they can earn commission off you by forcing you to get insurance from them. so honestly, full cash is the best. no cash, please try to save and buy.

 

for me, all my bikes, i borrow money from my dad n returned him with 6 months. no interest, no worries, no hassle. haha! if no money, i just tell him, n of course he is ok with it. i hate loans from shop. e amount of hidden clauses is ridiculous.

 

Fully agreed !

[heaven51]

Hi Biting Point,

 

If you already have a full NCD of 20% for motorbike insurance (or 50% for car), you should be able to join us anytime you wish. However, it is probably best to check with your current insurer on your refund as they sometimes do short-rated refunds. That would mean that your ‘savings’ from joining us early may actually be lost this way.

 

If I could suggest that you get a quote from us, and also verify your entitled refund before making your decision?

 

Certainly in this instance we can help you to extend your policy so that your insurance and tax is aligned.

 

I hope that helps?

 

Hi Direct Asia.Com, is it true that someone who try to save a few bucks, gave the inappropriate selection. And at the end when come to claim will face alots of issue ???

[DirectAsia.com]

Hi there heaven51,

 

If you are insured for your circumstances, and have honestly filled out who and what you wish to cover then you shouldn't have any issues at all. The policy is a contract that is binding on both sides - you've told us who and what you want insured, and how, and we've agreed to provide that. Whatever you chose to be covered for we will provide that cover.

 

We'd always advise carefully reviewing the cover you have chosen - after all, your property, and potentially your own wellbeing might be dependent on that in the unfortunate event of an accident.

 

It's probably worth adding that our claims team always try to apply common sense to their work - we aren't looking to avoid paying out - on the contrary - that is what we are here to do - provide cover, and pay out legitimate claims. Our aim is not to be like other insurance companies - we are here to help people and therefore put our customers first. So sometimes there are circumstances which the team may choose not to apply literally, but give some leeway if appropriate in order to help the customer.

 

I hope that helps?

 

Hi Direct Asia.Com, is it true that someone who try to save a few bucks, gave the inappropriate selection. And at the end when come to claim will face alots of issue ???

[yeokh]

Both my car and bike are insured with DirectAsia. Their rates are very reasonable compared to others. The savings are substantial. The acid test would be when there's an accident. But I hope I never have to have to conduct such a test.

[heaven51]

Hi there heaven51,

 

If you are insured for your circumstances, and have honestly filled out who and what you wish to cover then you shouldn't have any issues at all. The policy is a contract that is binding on both sides - you've told us who and what you want insured, and how, and we've agreed to provide that. Whatever you chose to be covered for we will provide that cover.

 

We'd always advise carefully reviewing the cover you have chosen - after all, your property, and potentially your own wellbeing might be dependent on that in the unfortunate event of an accident.

 

It's probably worth adding that our claims team always try to apply common sense to their work - we aren't looking to avoid paying out - on the contrary - that is what we are here to do - provide cover, and pay out legitimate claims. Our aim is not to be like other insurance companies - we are here to help people and therefore put our customers first. So sometimes there are circumstances which the team may choose not to apply literally, but give some leeway if appropriate in order to help the customer.

 

I hope that helps?

 

Great ! Thanks for your sound advise !

 

I'll select all the ticks for better coverage, even then it's still cheaper than most insurance agents out there...

 

Great pricing !!!

[ZZR600]

i was told that those on line insurance company will siam third party claim if your bike got eg yoshimura exhaust, knn air filter or any performance parts that make the bike go faster. then when they check your bike and if got any of these parts theywill siam payment then you will kena civil suit from the other party. may cause you to be bankrupt if claim is big.So becareful!!!

[DirectAsia.com]

Hi heaven51, really glad to hear you love the pricing. The theory is that if we cut out the middleman then we should be able to pass on those savings of the cut they would have made to our customers. Have a great weekend ....

 

Great ! Thanks for your sound advise !

 

I'll select all the ticks for better coverage, even then it's still cheaper than most insurance agents out there...

 

Great pricing !!!

[Doremi]

Hi heaven51, really glad to hear you love the pricing. The theory is that if we cut out the middleman then we should be able to pass on those savings of the cut they would have made to our customers. Have a great weekend ....

 

Directasia. tried your online quotation. But it doesnt have my bike model...

[DirectAsia.com]

Hi ZZR600, we do in fact cover motorbikes with LTA approved modifications. In the event of a claim we don't pay out on the modified parts, but you are covered for all the rest of the bike. You can find out further details here: Motorcycle insurance FAQ/ which also provides a link to the OneMotoring site which provides a guide to legal modifications.

 

I hope that's helpful?

 

i was told that those on line insurance company will siam third party claim if your bike got eg yoshimura exhaust, knn air filter or any performance parts that make the bike go faster. then when they check your bike and if got any of these parts theywill siam payment then you will kena civil suit from the other party. may cause you to be bankrupt if claim is big.So becareful!!!

[blackpanther]

Both my car and bike are insured with DirectAsia. Their rates are very reasonable compared to others. The savings are substantial. The acid test would be when there's an accident. But I hope I never have to have to conduct such a test.

 

Never buy insurance from "Direct Asia". you are absolutely right. They will definitely back out when comes to claims processing. My friend just faced the reality of this with Direct Asia. I would simply pay couple of bucks extra and ensure I am covered well rather than going to DirectAsia and face problems that my friend is now facing. I will never suggest anyone to buy insurance from Direct Asia anymore. I now understand why their pricing is cheap. They are trying to con people. In reality their service sucks and they will definitely back out. I am waiting for my policy to end as I bought from them too. Cheap does not mean best or to that matter even good. It is indeed cheap. At least i am not learning it the hard way. But my friend it.

 

Sad to say but Direct Asia is out of my insurance plans already. thanx for the way they are handling my friends case.

[ZZR600]

I understand from my friend that the moment you want to switch insurance from you, you will give problems releasing his NCD confirmation to other insurance company and you will delay delay the ncd transfer??? correct me if i am wrong because this is what i heard. and if this is not true please put this in writing here within how many days can i get the ncd transfer so that the other insurance can activate the ncd.

 

And as for coverage it means to say that you will cover third party claims even though our exhaust pipe or air filter increase the power of our bikes.IN the event of accident in our fault,Please put this in writing so i can have the confidence in buying insurance from you.

 

What about name driver? if my name driver rides my bike to school every day (with my permission) and if kena accident his fault are you guys going to pay the third party claim??

 

I don't care about my bike damage because its third party insurance anyway, what i am worried about is the third party claiming against me and because of yoshimura or KNN or name driver riding you will want to siam the case and dont want to pay and cancel insurance because of blah blah blah?

Edited October 19, 2012 by ZZR600

[Strawberrydonut]

hmmm this thread is interesting *awaits more replies

[epk]

Never buy insurance from "Direct Asia". you are absolutely right. They will definitely back out when comes to claims processing. My friend just faced the reality of this with Direct Asia. I would simply pay couple of bucks extra and ensure I am covered well rather than going to DirectAsia and face problems that my friend is now facing. I will never suggest anyone to buy insurance from Direct Asia anymore. I now understand why their pricing is cheap. They are trying to con people. In reality their service sucks and they will definitely back out. I am waiting for my policy to end as I bought from them too. Cheap does not mean best or to that matter even good. It is indeed cheap. At least i am not learning it the hard way. But my friend it.

 

Sad to say but Direct Asia is out of my insurance plans already. thanx for the way they are handling my friends case.

 

Do you mind elaborating more on your friend's situation? Seems pretty dodgy that you registered just to post this..

[danielling1981]

Bump. I also interested to hear more. Becoz i intended to get directasia when my current finish. I also hope directasia will be able to answer z600's concerns clearly and formally in writing here in e public forum so as to build confidence in e consumers.

[DirectAsia.com]

Hi blackpanther, thanks for registering on the forum and taking the time out to share your thoughts. I thought I’d also take the time to reply as this was such a strongly worded post. As there are no details presented in your post there’s little I can comment on specifically. Indeed, this is a public forum, and people have the right to expect privacy in both their coverage and their claims, so I’m not sure how we could specifically defend ourselves in relation to your suggestion that our service ‘sucks’, and that ‘we will definitely back out when comes to claims processing’. We do take privacy very seriously indeed.

 

I can share our general approach to claims though, as this is such an important issue for everyone who has insurance.

 

It is absolutely the case that DirectAsia.com pay out all legitimate claims which match the cover and circumstances of the policy which has been purchased. The whole point of buying insurance is to have cover when you need it, and our purpose is to provide that cover for people in their time of need. We don’t seek to back out of any claims which are legitimate, and seek to find ways to help people even when sometimes the absolute letter of the contract means that we don’t legally need to do so.

 

We only refuse to pay out claims when the circumstances don’t match those which are insured for. This could be, for example, where there is ‘fronting’ involved – the main driver isn’t the one who was declared on the policy, therefore the risk insured for by us isn’t the one which matches the reality of the vehicle insured. It could be due to the non-disclosure of material facts which result in voiding a policy. Insurance is a two-way process which requires honesty from both parties equally. We insure on the basis of assessment of risk. We investigate claims very carefully in order to be sure that we provide the service that people are paying for. We pay out for all legitimate claims, and are very confident that this is indeed the case. There are areas of business where there are matters of interpretation, and sometimes judgements are wrong. This isn’t one of those areas – it’s too important to get this right. If a claim is ultimately rejected it would have gone through more than half a dozen reviews before it reaches that position. If we don’t get this right then the average person buying insurance would end up paying for the large volume of attempted fraudulent claims which are a feature of the insurance market. We don’t want to pass this on to our customers, so are very careful to make sure that all legitimate claims are fully paid (and non-legitimate claims are not). This is the reason - together with cutting out agents and passing on the savings directly to our customers - why we are cheaper than other insurers.

 

Frankly speaking our approach is set up this way in order to benefit our customers. Again frankly speaking, anyone, whether an agent or otherwise could accuse us here of failing to be honourable in our methods or application of them. However, I can absolutely assure this forum that our claims process is extremely rigorous and fair in order to directly benefit all our customers, including both those who need to claim and those who don’t. We are here to pay out all legitimate claims for people in their time of need. That’s why they bought insurance, and that’s why we provide it. In the interests of absolute transparency since our launch we have handled 4853 car and motorbike claims. 196 have been rejected for breach of policy conditions or fraudulent claiming. This represents around 4% of the claims rejected but this in turn has protected the 96% of genuine claimants whose claims were handled speedily and efficiently. Our customer satisfaction rate survey for all claimants shows extremely high levels of satisfaction, as do our numerous positive reviews both on and off our on our website (which are all entirely authentic). I’m sharing all of this as we feel very confident that we put our customers interests at the heart of all we do. These aren’t just words to us, or marketing slogans. We are a small, energetic company which is working real hard to change the face of insurance here in Singapore, and pass on the benefits to our customers.

 

Never buy insurance from "Direct Asia". you are absolutely right. They will definitely back out when comes to claims processing. My friend just faced the reality of this with Direct Asia. I would simply pay couple of bucks extra and ensure I am covered well rather than going to DirectAsia and face problems that my friend is now facing. I will never suggest anyone to buy insurance from Direct Asia anymore. I now understand why their pricing is cheap. They are trying to con people. In reality their service sucks and they will definitely back out. I am waiting for my policy to end as I bought from them too. Cheap does not mean best or to that matter even good. It is indeed cheap. At least i am not learning it the hard way. But my friend it.

 

Sad to say but Direct Asia is out of my insurance plans already. thanx for the way they are handling my friends case.

[danielling1981]

Hi directasia, i would like to ask if e insurer, in this case ur company, do they inspect e vehicle being insured themselves before approving e sale of e insurance policy? Or only inspect upon e occurance of a claim?